Kayla Pennell
Eden,,NC
Summary
Dynamic Assistant Store Manager at Family Dollar with a proven track record in enhancing customer experience and driving sales growth. Skilled in inventory management and staff training, I foster a collaborative team environment while implementing effective merchandising strategies. Recognized for problem-solving abilities, I consistently improve operational efficiency and elevate customer satisfaction.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Family Dollar
05.2024 - 12.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Line Operator
Envision Plastics
05.2023 - 03.2024
- Loaded and unloaded product on and off conveyor line by routinely lifting up to Number pounds.
- Communicated effectively with team members across departments for seamless coordination during shift transitions and critical operations updates.
- Followed job order for product specifications, dimensions, tolerances, and sequence of operations.
- Provided timely feedback to supervisors regarding any potential issues or areas for improvement in the production process.
- Collaborated with team members to achieve daily production targets and consistently meet deadlines.
- Exhibited excellent multitasking abilities, efficiently managing multiple machines simultaneously without sacrificing performance or quality standards.
- Reduced downtime through proactive troubleshooting and implementing effective solutions to line issues.
- Followed best manufacturing practices for operation of production equipment.
- Contributed to a positive company culture by actively participating in team meetings, providing constructive feedback, and fostering an environment of collaboration and mutual support.
- Minimized machine downtime by promptly escalating technical problems to appropriate maintenance personnel for speedy resolution.
- Adjusted machine feed and speed to correct machine malfunctions.
- Demonstrated adaptability when assigned to different lines or roles within the facility based on changing business needs or staffing requirements.
- Ensured a safe work environment by following all company policies and OSHA regulations, leading to fewer workplace accidents.
- Enhanced production efficiency by optimizing machine settings and conducting regular maintenance.
- Sustained consistent output levels even under high-pressure situations, contributing to overall plant productivity goals being met or exceeded regularly.
- Assembled products according to changing daily work orders and specific customer needs.
- Displayed strong problem-solving skills by identifying opportunities for process improvements, resulting in enhanced productivity or reduced waste.
- Increased overall productivity by training new employees on proper procedures, equipment usage, and safety protocols.
- Upheld strict documentation practices with attention-to-detail in completing required paperwork concerning product specifications, maintenance logs, and daily production reports.
- Reduced accidents and injuries by observing safety policies and procedures.
- Collaborated with maintenance team to develop preventative maintenance schedules, reducing frequency of unexpected breakdowns.
- Increased production capacity by identifying and eliminating bottlenecks in manufacturing process.
- Supported quality control initiatives by providing detailed feedback on product defects.
- Addressed and resolved machine malfunctions swiftly to minimize impact on production schedules.
- Ensured continuous operation of production line by conducting regular maintenance checks, minimizing downtime.
- Enhanced safety standards, conducting thorough training sessions for new operators.
- Contributed to environmental sustainability efforts by efficiently managing waste and recycling materials.
- Reduced waste by optimizing machine settings for each product run.
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Met production targets and tight deadlines by collaborating closely with team members.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Prepared reports and technical documentation of day-to-day production processes.
- Reviewed production schedules and streamlined processes.
- Collaborated with other departments to optimize production workflows.
Team Member
Biscuitville
08.2022 - 02.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Monitored and verified merchandise for proper prices and labels.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Ensured compliance with health and safety regulations, conducting regular checks and staff training.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
- Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
- Reduced wait times for customers by implementing more efficient checkout process.
- Fostered positive work environment, leading by example and offering support to team members as needed.
Sales Associate
Burkes Outlet Bealls
08.2021 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
Inventory Coordinator
MySurvey
09.2020 - 04.2021
- Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
- Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
- Performed full inventory counts every Number days.
- Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.
- Performed data entry and completed proper paperwork.
- Trained new employees on proper inventory procedures, ensuring consistency in processes across the team.
- Created a cycle counting program to maintain accurate inventory records without disrupting daily operations.
- Maintained an up-to-date knowledge of industry best practices and trends, ensuring continuous improvement in inventory management processes.
- Managed all related documentation and records for department.
- Assisted in the implementation of an inventory management software system for improved record keeping and reporting capabilities.
- Completed physical inventory counts each month.
- Created and implemented tracking systems to monitor progress and meet deadlines.
- Devised and implemented efficient processes for production tracking and inventory control.
- Prepared and maintained comprehensive production reports to highlight production developments for management review.
Cleaner
Two Girls And A Bucket
08.2016 - 01.2017
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.
- Ensured clean and welcoming environment for clients by meticulously cleaning common areas, restrooms, and offices.
- Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Maintained floor cleaning and waxing equipment.
- Operated buffers and burnishers to clean and polish floors.
Cashier
McDonald's
06.2012 - 02.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
N/A - N/A
Morehead High School
EdenSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Customer relations
- Store organization
- Store opening and closing
- Attention to detail
- Customer service management
- Staff supervision
- Store operations
- Stock management
- POS systems
- POS systems operations
- Pricing and markdowns
- Display setup
- Inventory counting
- Systems and software expertise
- Vendor management
- Verbal and written communication
- Inventory management
- Staff training/development
- Effective leader
Timeline
Assistant Store Manager
Family Dollar
05.2024 - 12.2024
Line Operator
Envision Plastics
05.2023 - 03.2024
Team Member
Biscuitville
08.2022 - 02.2023
Sales Associate
Burkes Outlet Bealls
08.2021 - 03.2022
Inventory Coordinator
MySurvey
09.2020 - 04.2021
Cleaner
Two Girls And A Bucket
08.2016 - 01.2017
Cashier
McDonald's
06.2012 - 02.2013
N/A - N/A
Morehead High School