Kayla Perkins
Randleman,NC
Summary
Dedicated Parts Sales Associate with strong customer service and technical troubleshooting skills. Proven ability to manage inventory and process orders efficiently.
Overview
5
5
years of professional experience
Work History
Parts Sales Associate
Whites International
Greensboro, North Carolina
12.2021 - Current
- Processed customer orders accurately and efficiently using point-of-sale systems.
- Assisted customers in selecting appropriate parts for various vehicles.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Greeted customers upon arrival to assess their needs and provide assistance.
- Provided customer service and support in the parts department, including answering questions and resolving issues.
- Operated point of sale and parts lookup computer systems.
- Processed incoming orders for parts from customers accurately and efficiently.
- Initiated returns or exchanges of defective or incorrect items promptly and courteously.
- Performed regular cycle counts to ensure accurate inventory levels in the system.
Retail Parts Professional
Advanced Auto Parts
Randleman, North Carolina
05.2021 - 07.2021
- Supported customers in locating automotive parts and accessories efficiently.
- Assisted in the selection of parts for customers based on their vehicle type and needs.
- Provided technical advice on product installation and usage to enhance customer satisfaction and ensure proper part utilization.
- Provided accurate product specifications and availability information.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Managed inventory levels and restocked shelves to maintain product availability and meet customer demand.
- Operated point-of-sale system to facilitate swift transaction processing.
- Processed customer orders, returns, and exchanges efficiently.
- Resolved customer inquiries and complaints effectively and courteously.
- Diagnosed customer complaints and identified solutions to resolve them.
- Adhered to established policies and procedures regarding cash handling processes.
- Organized promotional displays to increase product visibility and drive customer interest.
- Performed complimentary services, battery installation, testing and wiper installations.
Education
Associate of Applied Science - Animal Science
Randolph Community College
Asheboro, NC08-2026
Skills
- Parts identification
- Parts assessment
- Product knowledge
- Ordering parts
- Order fulfillment
- Inventory management
- Technical troubleshooting
- Technical advice
- Customer service
- Technical advice
Affiliations
- Volunteer, animal rescue - Randleman, NC (2007 - present)
- Intermediate Mechanic - Randleman, NC (2009 - present)
Timeline
Parts Sales Associate
Whites International
12.2021 - Current
Retail Parts Professional
Advanced Auto Parts
05.2021 - 07.2021
Associate of Applied Science - Animal Science
Randolph Community College