Kayla Phillip
Allentown ,PA
Summary
Dynamic professional with a proven track record at FedEx, excelling in warehouse safety and package handling efficiency. Skilled in relationship building and customer service, I consistently improved operational workflows and reduced damage rates. Adept at problem-solving and decision-making, I thrive in fast-paced environments while delivering exceptional results.
Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with Number years of experience working in busy Type environments.
Experienced with engaging customers to identify their needs and provide suitable solutions. Utilizes persuasive communication techniques to build strong client relationships and drive sales. Track record of effective problem-solving, ensuring high levels of customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Package Handler
FedEx
10.2024 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Client Sales Representative
Greater Way Marketing
06.2024 - 08.2024
- Streamlined sales processes for increased efficiency, leading to higher productivity and faster deal closures.
- Collaborated with cross-functional teams to develop customer-centric solutions that met unique client needs.
- Facilitated contract negotiations with clients to achieve mutually beneficial terms while adhering to company guidelines.
- Maintained detailed records of client interactions using CRM software, ensuring accurate tracking of communication history and preferences.
- Educated clients on the technical aspects of products, addressing any concerns or misconceptions to facilitate informed decisionmaking.
- Collaborated closely with internal team members, sharing insights on client feedback for continuous product improvement efforts.
- Nurtured long-term relationships with clients by delivering exceptional post-sales support and regular check-ins on their evolving needs.
- Improved sales pipeline management by implementing strategic lead prioritization techniques, which led to accelerated deal progression.
- Achieved sales targets with effective prospecting, qualifying leads, and conducting persuasive presentations.
- Organized successful promotional events and product showcases, resulting in increased brand awareness and lead generation.
- Regularly attended industry networking events to build connections with prospective clients and stay current on market trends affecting business prospects.
Dietary Aide/ Hostess
LVHN
04.2023 - 08.2023
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
Customer Service Representative
Mods Pizza
06.2022 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Crew Member/ Customer Service
SUBWAY®Restaurants
09.2020 - 10.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
Psychology
Kutztown University of Pennsylvania
Kutztown, PASkills
- Team collaboration
- Warehouse safety
- Package unloading
- Relationship building
- Health and safety compliance
- Compliant
- Decision-making
- Lifting and sorting
- Willing to learn
- Problem-solving
- Active listening
- Customer service
- Microsoft Excel
- Client relations
- Professional telephone demeanor
- Customer relationship management (CRM)
- Interpersonal communication skills
- Complex Problem-solving
- Customer retention
Timeline
Package Handler
FedEx
10.2024 - Current
Client Sales Representative
Greater Way Marketing
06.2024 - 08.2024
Dietary Aide/ Hostess
LVHN
04.2023 - 08.2023
Customer Service Representative
Mods Pizza
06.2022 - 04.2023
Crew Member/ Customer Service
SUBWAY®Restaurants
09.2020 - 10.2021
Psychology
Kutztown University of Pennsylvania