Kayla Pitarra
Cypress,TX
Summary
Collaborative Supervisor with six years of experience leading team efforts, recognizing revenue-driving opportunities and building professional relationships. Effective at managing attainment of big picture business goals. Detail-oriented and efficient, with strengths in both project and time management.
Overview
7
7
years of professional experience
Work History
Sr Client Service Represntative
Invesco
08.2021 - Current
- Enhanced customer satisfaction by promptly addressing and resolving client inquiries and concerns.
- Managed high-volume client portfolios, ensuring timely responses and accurate information delivery.
- Exceeded performance targets by consistently providing exceptional customer service experiences.
- Collaborated with team members to enhance overall service quality, sharing knowledge and best practices.
- Maintained detailed records of client interactions, allowing for personalized follow-ups and targeted communications.
Lingerie Supervisor
Victoria' Secrets
Cypress, TX
10.2016 - 08.2021
- Increased sales by implementing innovative visual merchandising and product placement strategies.
- Streamlined operational processes, resulting in reduced overhead costs and increased profit margins.
- Maximized sales opportunities by upselling complementary items like accessories or loungewear during customer interactions.
Education
Clackamas Community College
Oregon City, ORTrade School - Health Records And Reimbursement
MedCerts
01.2021
High School Diploma -
David Douglas High School
Portland, OR06.2015
Skills
- Priority Management
- Conflict Resolution
- Processes and Procedures
- Operations management
- Self-Directed
- Task Prioritization
- Organizational Skills
- Analytical Thinking
Timeline
Sr Client Service Represntative
Invesco
08.2021 - Current
Lingerie Supervisor
Victoria' Secrets
10.2016 - 08.2021
Clackamas Community College
Trade School - Health Records And Reimbursement
MedCerts
High School Diploma -
David Douglas High School
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