Kayla Plummer
Stuart
Summary
Detail-oriented team player with strong organizational skills, adept at managing multiple projects simultaneously while maintaining a high level of accuracy. Able to effectively prioritize tasks and collaborate with team members to achieve project goals efficiently. Demonstrated ability to adapt to changing priorities and deadlines in fast-paced environments. Passionate about delivering high-quality work and exceeding expectations in all endeavors.
Overview
6
6
years of professional experience
Work History
Personal Sales Consultant
Hammer & Nails
Whippany
10.2024 - 02.2025
- Created and deployed successful marketing collateral to highlight offerings and engage customers at appointments, trade shows and networking events.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Used strong customer service skills to develop loyal customer base, increasing repurchasing rate.
- Attained of sales goal with strategic territory management and effective relationship-building.
- Used Software to maintain customer account and sales records.
Customer Service Representative
Fanduel Group
East Rutherford
04.2024 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Community Resource Specialist
Fedex Express
12.2021 - 08.2023
- Streamlined resource referral process, leading to more efficient assistance for clients seeking support.
- Created a comprehensive database of local resources, allowing for quick and accurate referrals for clients in need of assistance.
- Provided crisis intervention services when needed, ensuring immediate safety and connecting individuals with appropriate resources.
- Implemented data collection methods to track program success and inform future initiatives within the organization.
Sales Associate
TJX Companies
09.2020 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Information Agent
Federal Express
06.2019 - 09.2021
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
Some College (No Degree) - Biochemistry
Rowan University
Glassboro, NJSkills
- Data Analytics
- Communication Skills
- Organizational Skills
- Inventory Control
- Desktop Administration
- Marketing
- Problem-solving abilities
- Sales strategies
- CRM software
- Goal oriented
- Business growth and retention
- CRM software proficiency
Timeline
Personal Sales Consultant
Hammer & Nails
10.2024 - 02.2025
Customer Service Representative
Fanduel Group
04.2024 - 09.2024
Community Resource Specialist
Fedex Express
12.2021 - 08.2023
Sales Associate
TJX Companies
09.2020 - 01.2022
Information Agent
Federal Express
06.2019 - 09.2021
Some College (No Degree) - Biochemistry
Rowan University