Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kayla Pope

Kyle,TX

Summary

Authentic customer service and quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Rideshare Driver

Uber
Austin, TX
10.2023 - Current
  • Established positive relationships with customers through courteous interactions.
  • Ensured customer safety by providing seat belts and adhering to traffic laws.
  • Employed defensive driving techniques to ensure the safety of passengers and other road users.
  • Cleaned vehicle regularly to maintain professional appearance.

Fleet Service Agent

American Airlines
Austin, TX
10.2022 - Current
  • Assisted in loading and unloading baggage from aircrafts.
  • Operated ground support equipment such as tugs, belt loaders, lavatory trucks.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Work full time with shifts including irregular and extended hours due to operational needs often including weekends and holidays.

Senior Benefits Consultant

GoHealth
Austin, TX
09.2021 - 12.2021
  • Participated in benefits renewal process, analyzing proposals and making recommendations.
  • Analyzed client's current benefit offerings to determine best practices for cost savings and efficiency improvements.
  • Stayed current with benefits trends and legislation through continuous education and professional development.

Education

Some College (No Degree) - Psychology

Texas State University
San Marcos, TX

Some College (No Degree) -

Austin Community College
Austin, TX

Skills

  • Customer service
  • Communication skills
  • Team player
  • Time management
  • Adaptable
  • Authentic
  • Attention to detail
  • People-first
  • Physical stamina
  • Positive and professional

Certification

  • Department of Insurance Texas - General Lines Agent (Life, Accident, Health & HMO)

License No: 2396496 Issue Date: 04/09/2019 Expiration Date: 06/30/2025

  • Federal Aviation Administration - Student Pilot's License

Certificate Number: 4630240 Issued: February 28, 2022

Timeline

Rideshare Driver

Uber
10.2023 - Current

Fleet Service Agent

American Airlines
10.2022 - Current

Senior Benefits Consultant

GoHealth
09.2021 - 12.2021

Some College (No Degree) - Psychology

Texas State University

Some College (No Degree) -

Austin Community College

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Kayla Pope