Kayla Portugal
Boynton Beach,FL
Summary
A proactive and motivated individual with exceptional communication and problem-solving skills. Adept at multitasking, adaptability, and handling administrative tasks efficiently. Eager at the opportunity to provide personalized support as a Personal Assistant, ensuring smooth operations and optimal time management.
Overview
6
6
years of professional experience
Work History
Team Trainer
Whole Food Market
Boynton Beach, FL
03.2024 - Current
- Developed training materials to enhance team knowledge of product offerings and company values.
- Facilitated onboarding sessions for new team members, promoting effective integration into workplace culture.
- Conducted regular training workshops focused on customer service excellence and operational efficiency.
- Assisted in evaluating team performance through feedback mechanisms and skill assessments.
- Collaborated with management to identify training needs and implement targeted development programs.
- Encouraged continuous learning by introducing resources for personal growth and career advancement.
- Mentored junior staff, fostering a supportive learning environment to boost confidence and competence.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Sales Associate
Target
West Palm Beach, FL
10.2023 - 03.2024
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained organized sales floor, ensuring products were displayed attractively and accessibly.
- Processed transactions efficiently, utilizing point-of-sale systems to minimize wait times.
- Collaborated with team members to restock merchandise and meet customer demand effectively.
- Handled customer complaints professionally, resolving issues to maintain satisfaction and loyalty.
- Participated in inventory management, assisting in stock counts and loss prevention strategies.
- Provided positive first impressions to welcome existing, new, and potential customers.
Key Holder Supervisor
Hoffmans
Lake Worth, FL
03.2023 - 10.2023
- Supervised daily operations, ensuring store compliance with company policies and procedures.
- Trained and mentored staff on customer service standards and product knowledge.
- Managed cash handling processes, including deposits and register reconciliations.
- Oversaw inventory management, conducting regular audits to maintain stock accuracy.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Resolved customer inquiries and complaints, fostering positive shopping experiences.
- Completed store opening and closing procedures.
Sales Associate
Evolution Uniforms
01.2022 - 03.2023
- Provided training support to new associates on store policies and customer service practices.
- Implemented visual merchandising standards, contributing to increased product visibility and sales appeal.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Shift Manager
Little Caesars
West Palm Beach, FL
12.2019 - 10.2022
- Supervised daily operations, ensuring efficient workflow and adherence to company standards.
- Trained and mentored team members on food safety protocols and customer service excellence.
- Managed inventory levels, coordinating with suppliers to optimize stock availability.
- Implemented process improvements, enhancing speed of service during peak hours.
- Maintained cleanliness and organization of work areas, promoting a safe environment for staff and customers.
- Conducted performance evaluations, providing feedback to foster employee development and engagement.
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty to the brand.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
Associate of Science - Radiology
Palm Beach State College
Loxahatchee, FLSkills
- Compliance requirements
- Task delegation
- Group dynamics
- Time management
- Customer service
- Problem-solving
Timeline
Team Trainer
Whole Food Market
03.2024 - Current
Sales Associate
Target
10.2023 - 03.2024
Key Holder Supervisor
Hoffmans
03.2023 - 10.2023
Sales Associate
Evolution Uniforms
01.2022 - 03.2023
Shift Manager
Little Caesars
12.2019 - 10.2022
Associate of Science - Radiology
Palm Beach State College