Kayla Post
Monroe
Summary
Out of my 12 years with Casey’s I started out as a store clerk and worked my way to management. I’ve helped train new employees, I do book audits weekly, handling and counting money daily. Do inventory audits and give customers the best customer service experience that they deserve.
Overview
16
16
years of professional experience
Work History
Bank Teller
Marion County Bank
09.2020 - Current
- Processed customer transactions accurately and efficiently using banking software systems.
- Balanced cash drawers daily, ensuring accuracy in financial reporting and compliance.
- Assisted customers with account inquiries, providing knowledgeable support and resolving issues promptly.
- Trained new tellers on operational procedures and customer service best practices to enhance team performance.
2nd Assistant Manager
Caseys General Store
07.2009 - 09.2020
- My responsibilities as a 2nd assistant for Casey’s is to make sure the store runs efficiently, as in customer service, team management, merchandising and ensuring and creating a good atmosphere for the employees and customers. Building strong relationships with guest and communities and my coworkers.
- Trained and mentored new team members on customer service protocols and operational standards.
- Coordinated staff schedules, balancing labor needs with budget constraints to maximize coverage.
- Resolved customer inquiries and complaints effectively, maintaining high satisfaction levels.
- Supported store manager in training new employees, fostering a positive work environment for team development.
Education
High School Diploma -
PCM High School
05.2006
Skills
- Leadership Skills
- Quick at counting money accurately by hand
- Quick learner
- Finding resolutions/Problem solving
- Attention to detail
- Professionalism and courtesy
Timeline
Bank Teller
Marion County Bank
09.2020 - Current
2nd Assistant Manager
Caseys General Store
07.2009 - 09.2020
High School Diploma -
PCM High School
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