KAYLA PROVOST
Elkhart,US
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem solving, and maintaining welcoming atmosphere.
Overview
9
9
years of professional experience
Work History
Guest Service Representative
Hotel Elkhart
Elkhart, IN
07.2022 - Current
- Managed front desk operations, answered multi line phones, directed calls, and greeted guests to support daily office functions.
- Trained new staff on customer service protocols and operational procedures.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Processed payments and maintained accurate records, updating client information in internal systems and ensuring financial accuracy.
- Provided responsive and professional customer service, resolving inquiries across phone, email, and in person channels.
- Tracked inventory and supply needs, and ensured front desk materials and gift shop were well stocked and organized.
- Delivered exceptional guest experiences through personalized service and attention to detail.
- Coordinated scheduling for multiple meeting rooms and event spaces, balancing competing priorities while maintaining accuracy and discretion.
Barista
Relish Cafe & Confections
Elkhart, IN
10.2025 - Current
- Prepared high quality espresso beverages and specialty drinks to enhance customer satisfaction.
- Operated POS system efficiently for accurate order processing and payment handling.
- Maintained cleanliness and organization of work area to ensure health and safety standards.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Environmental Services Housekeeper
Four Winds Casino
South Bend, IN
09.2021 - 07.2022
- Trained and supported new EVS team members, ensuring understanding of safety protocols, task procedures, and equipment use.
- Followed detailed cleaning schedules and sanitation protocols, completing tasks independently and maintaining consistent standards.
- Identified and resolved hazards quickly, contributing to a safe, organized work environment in line with OSHA guidelines.
- Maintained inventory of cleaning supplies and restocked materials to ensure uninterrupted operations during high traffic hours.
- Operated industrial cleaning equipment to ensure efficient cleaning processes.
- Ensured casino lobbies, guest areas, and restrooms remained clean, polished, and guest-ready, supporting the facility’s professional appearance.
Night Auditor
Hilton Garden Inn Hotel
South Bend, Indiana
06.2017 - 10.2021
- Reconciled daily financial transactions and prepared night audit reports to support accurate accounting and leadership review.
- Identified and corrected discrepancies in billing and folio charges, ensuring error free documentation and guest satisfaction.
- Utilized hotel property management software to process transactions, manage reservations, and maintain guest records.
- Communicated key operational updates and guest notes to incoming shifts, supporting smooth handoffs and consistent service.
- Trained new audit staff and supported cross department needs, including inventory counts, room service, and linen preparation.
- Oversaw front desk operations, providing exceptional customer service during overnight shifts.
Education
High School Diploma -
Mishawaka High School
Mishawaka06-2014
Skills
- Calendar & Meeting Coordination
- Data Entry & Recordkeeping
- Customer Service & Communication
- Inventory & Supply Management
- Report Preparation
- Staff Training & Support
- Multitasking & Time Management
- Front Desk & Phone Operations
- Conflict Resolution
- Task Prioritization & Problem Solving
- Attention to detail
- Friendly & outgoing
Timeline
Barista
Relish Cafe & Confections
10.2025 - Current
Guest Service Representative
Hotel Elkhart
07.2022 - Current
Environmental Services Housekeeper
Four Winds Casino
09.2021 - 07.2022
Night Auditor
Hilton Garden Inn Hotel
06.2017 - 10.2021
High School Diploma -
Mishawaka High School