Summary
Skills
Work History
Education
Timeline
Overview
Generic
Kayla Pryor

Kayla Pryor

Tucker,GA

Summary

Customer-focused professional with experience supporting SMB clients across the post-sale lifecycle, from onboarding and early adoption through retention. Skilled at translating complex concepts into clear, actionable guidance that helps customers reach value quickly and stay engaged. Experienced using Salesforce and HubSpot to manage accounts, track customer health signals, and proactively identify risks. Known for building trust, supporting adoption, and strengthening long-term customer relationships.

Skills

  • Customer onboarding
  • Customer education & enablement
  • Customer relationship management
  • Customer retention & churn reduction
  • Stakeholder communication
  • Issue resolution & escalation handling
  • Adoption support & follow-up strategies
  • Translating complex concepts into actionable guidance
  • Cross-functional collaboration
  • Salesforce (CRM)
  • HubSpot (CRM)
  • Account documentation & customer health tracking

Work History

Professional Dog Trainer & Boarder

Peachtree Dog Training
Atlanta, GA
04.2020 - Current
  • Managed a portfolio of clients through onboarding, expectation-setting, and guided implementation plans, helping customers achieve measurable outcomes and sustained success over time.
  • Translated complex concepts into clear, actionable steps that improved customer confidence, follow-through, and consistency in execution.
  • Maintained ongoing communication with clients to monitor progress, gather feedback, and adjust plans based on evolving goals, challenges, and engagement signals.
  • Proactively addressed concerns and surfaced risks early, resolving issues to improve customer satisfaction, retention, and long-term engagement.
  • Collaborated with cross-functional partners (other trainers and staff) to align on best practices, share insights, and deliver a consistent, high-quality customer experience.
  • Built strong, trust-based relationships that drove repeat business, long-term retention, and referral-based growth.

Sales Development Representative

Outbound Sales Pro
Tucker, GA
02.2024 - 05.2025
  • Partnered with prospective and early-stage customers to identify core challenges and translate product capabilities into clear use cases, supporting faster understanding of value and smoother handoff into post-sale workflows.
  • Supported retention and churn-reduction efforts by conducting structured follow-ups, capturing customer feedback, and surfacing risks and adoption gaps for managed and transitioning accounts.
  • Acted as a consistent internal point of contact by documenting customer needs, use cases, and objections, enabling sales and post-sale teams to deliver more informed, continuous customer experiences.
  • Collaborated cross-functionally with sales and marketing teams to refine messaging based on customer insights, improving lead quality and alignment with customer goals.
  • Maintained accurate customer records by tracking engagement signals, documenting feedback, and supporting visibility into customer health indicators.

Assistant Manager

Central Bark Doggy Daycare
Atlanta, GA
01.2020 - 03.2023
  • Served as the primary point of contact for customers, managing questions, expectations, and service concerns to ensure a consistent, positive customer experience.
  • Resolved customer issues and escalations in real time, improving satisfaction and strengthening long-term relationships.
  • Maintained proactive communication with customers regarding schedules, updates, and service changes, reinforcing trust, transparency, and engagement.
  • Coordinated daily operations and staffing to maintain service quality, reliability, and efficiency during periods of high demand.
  • Collaborated with cross-functional team members to uphold safety standards and deliver consistent, high-quality service experiences.
  • Built strong customer relationships through regular interaction, proactive outreach, and responsive issue resolution, supporting retention and repeat business.

Education

High School Diploma -

Manchester High School
Midlothian, VA
07-2019

Timeline

Sales Development Representative

Outbound Sales Pro
02.2024 - 05.2025

Professional Dog Trainer & Boarder

Peachtree Dog Training
04.2020 - Current

Assistant Manager

Central Bark Doggy Daycare
01.2020 - 03.2023

High School Diploma -

Manchester High School

Overview

6
6
years of professional experience

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Kayla Pryor