Kayla Putman
Saint Clair Shores,MI
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and loyalty, notably at Jets Pizza. Expert in customer service and upselling techniques, I excel in fast-paced environments, showcasing strong multitasking and team collaboration skills. Achieved significant improvements in guest experience, contributing to a noticeable increase in walk-in business. I have impeccable social skills with customers and clients that compel them to return to the establishment. I conduct myself in an honest, calm, positive, upbeat manor and greatly pride myself on these attributes.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Waitress
Rosie Ogrady's
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Inspected dishes and utensils for cleanliness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Online Content Creator
Self Employed Web
Saint Clair Shores, MI
11.2023 - Current
- Applied current editing and photography tools to tell great stories.
- Boosted brand engagement by creating compelling social media posts and campaigns.
- Cultivated a loyal following on social media platforms through consistent posting schedules and authentic community engagement strategies.
- Engaged with audiences to create memorable experiences at live performances.
Beauty Consultant
Sephora
Chesterfield, MI
02.2019 - 01.2021
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Fostered long-term relationships with clients by offering tailored advice, ensuring repeat business and loyalty.
- Conducted makeovers and skincare consultations, boosting customer confidence in their appearance.
- Worked closely with fellow consultants during peak hours to ensure all customers received prompt attention and assistance.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Monitored current trends to understand fashions and better serve customer needs.
- Professionally applied makeup to clients for productions and performances.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Recommended complementary purchases to customers, increasing revenue.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Maintained inventory levels by conducting regular stock checks and placing orders as needed, ensuring optimal product availability.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Maintained counter and display areas for cleanliness and organization.
Assistant General Manager
Jets Pizza
06.2014 - 12.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Mentored and motivated team members to achieve challenging business goals.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Bartender
The Ritz Detroit
Warren, MI
08.2010 - 11.2013
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Education
Nursing
Saint Clair Community College
Port HuronSkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Attention to detail
- Cash handling
- Decision-making
- Safe food handling
- Hospitality service expertise
- Handling complaints
- Payment processing
- Service prioritization
- Food running
- Table setting
- Order accuracy
- Accurate money handling
- Time management
- Supply restocking
- Upselling techniques
- Food handling safety
Certification
Bartending
Timeline
Online Content Creator
Self Employed Web
11.2023 - Current
Beauty Consultant
Sephora
02.2019 - 01.2021
Assistant General Manager
Jets Pizza
06.2014 - 12.2018
Bartender
The Ritz Detroit
08.2010 - 11.2013
Waitress
Rosie Ogrady's
Nursing
Saint Clair Community College