Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Quinn

Superior,WI

Summary

Passionate, customer focused leader with a demonstrated 10+ year history of great job performance. Detail oriented, seeking the next career step with a highly respected organization dedicated to helping the world live healthier lives.

Overview

17
17
years of professional experience

Work History

Recovery Resolution Analyst

Optum
07.2021 - 05.2024
  • Investigate, recover and resolve all types of claims as well as recovery and resolution for health plans
  • Initiate communication with members, providers and other insurance companies to gather coordination of benefits information
  • Collaborate with clinical coding consultants for purposes of educating and communicating to provider.

Collections Rep

United Health Care
07.2020 - 07.2021
  • Perform research on various computer systems and document customer information regarding current status, payment expectations, notes of conversations and other relevant information
  • Use mail, email and phones to contact customers to discuss, negotiate payment and resolve outstanding medical bill accounts and balances
  • Obtain agreement on potential balance payoff and / or payment terms within stated level of authority and guideline limits.

Recovery Resolution Analyst

Optum
03.2016 - 09.2019
  • Ensure adherence to state and federal compliance policies, reimbursement policies, and contract compliance
  • Project leadership
  • Use pertinent data and facts to identify and solve a range of problems within an area of expertise.

Claims Processor

Optum
05.2007 - 03.2016
  • Provide expertise or general claims support by reviewing, researching, investigating, processing and adjusting claims
  • Mentoring new team members
  • Consistently meet established productivity, schedule adherence and quality standards.

Education

Associate of Arts -

Wisconsin Indianhead Technical College
Shell Lake, WI
05.2006

Skills

  • 10 years of Customer Service experience
  • 8 years of data entry
  • 5 claims processing on UNET system
  • Comprehensive knowledge of ancillary applications, such as Office and MacroExpress

Timeline

Recovery Resolution Analyst

Optum
07.2021 - 05.2024

Collections Rep

United Health Care
07.2020 - 07.2021

Recovery Resolution Analyst

Optum
03.2016 - 09.2019

Claims Processor

Optum
05.2007 - 03.2016

Associate of Arts -

Wisconsin Indianhead Technical College

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Kayla Quinn