KAYLA RAYMOND
Buffalo
Summary
Digital Forensics and Investigations professional with experience supporting Legal, HR, Cybersecurity, Compliance, and Financial Crimes investigations within a regulated banking environment. Experienced in forensic evidence preservation, endpoint and cloud data collection, and analytical review of digital evidence to identify investigative findings and potential risk. Proven ability to manage full case lifecycles, including intake, legal hold coordination, data preservation, forensic analysis, and defensible reporting. Skilled at translating complex technical data into clear, actionable insights for cross-functional stakeholders while maintaining strict chain-of-custody and regulatory standards. Recognized for strong analytical thinking, investigative judgment, and delivering litigation-ready documentation that supports internal investigations, regulatory matters, and enterprise risk decisions.
Overview
7
7
years of professional experience
Work History
Vice President - Digital Forensics Investigator/Lead Analyst
M&T Bank – Legal Division
Buffalo, NY
06.2023 - Current
- Lead digital forensic investigations supporting Legal, HR, Financial Intelligence Unit (FIU), and Cybersecurity matters within a regulated banking environment.
- Manage full case lifecycle, including intake, preservation, collection, analysis, reporting, and evidence disposition.
- Retrieve and preserve electronic evidence supporting litigation, internal investigations, and regulatory inquiries while maintaining strict chain-of-custody protocols.
- Develop dashboards and reporting metrics to track case volume, risk categories, investigation timelines, and operational performance.
- Trusted to manage sensitive investigations independently while maintaining strict compliance with governance and privacy standards.
Commercial Business Risk Analyst
M&T Bank – Commercial Risk Division
Buffalo, NY
05.2022 - 06.2023
- Conducted risk-based testing to ensure compliance with business unit policies and procedures.
- Presented findings to senior management, facilitating informed strategic decisions regarding risk exposure.
- Implemented continuous monitoring programs to track changes in risk profiles, ensuring that management teams received timely updates on emerging threats or opportunities.
- Collaborated with cross-functional teams to assess risk exposure and develop comprehensive reports.
Fraud Investigator
HiOperator
Buffalo, NY
05.2021 - 12.2021
- Investigated credit and debit card disputes involving fraudulent activity.
- Served as primary customer contact for client accounts, delivering clear and timely communication.
- Streamlined investigation processes by developing efficient case management techniques, reducing time spent on each case without sacrificing accuracy or effectiveness.
- Conducted thorough investigations into suspicious activities to identify fraudulent patterns and mitigate risks.
Medical Sales Call Center Representative
YouFirst Medical Services
Buffalo, NY
05.2019 - 09.2019
- Contacted potential clients through pharmacies and dental offices to promote product offerings..
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Utilized CRM software to document interactions and track follow-up actions.
Education
B.S. - Computer And Information Sciences
Niagara University – College of Arts & Sciences
05-2022
Skills
- Data Management
- Team leadership
- Relationship building
- Decision-making
- Critical thinking
- Documentation and reporting
- Data analysis
Timeline
Vice President - Digital Forensics Investigator/Lead Analyst
M&T Bank – Legal Division
06.2023 - Current
Commercial Business Risk Analyst
M&T Bank – Commercial Risk Division
05.2022 - 06.2023
Fraud Investigator
HiOperator
05.2021 - 12.2021
Medical Sales Call Center Representative
YouFirst Medical Services
05.2019 - 09.2019
B.S. - Computer And Information Sciences
Niagara University – College of Arts & Sciences
CORE STRENGTHS
- Digital Forensics & eDiscovery
- Evidence Preservation & Imaging
- Cloud & Endpoint Data Collection
- Litigation & Regulatory Support
- Risk Identification & Control Testing
- Fraud Investigation & Case Resolution
- Reporting & Metrics Development
- Remote Investigation Operations
ATHLETICS & LEADERSHIP
- Niagara University Division I Softball
- All MAAC Academic Team 2X
- Captain 3X
- New York State AA Champion
- Buffalo News Scholar Athlete
- All Academic Athletic Team Award
- Athletic Leadership Award
- Orchard Park Maroon Key Varsity M.V.P.
INTERNSHIPS
Niagara Falls City School District – Information Systems Intern
- Supported district technology initiatives by assisting with software research, evaluation, and implementation across multiple departments.
- Conducted product research and comparative analysis of software solutions; presented findings and live demonstrations to district leadership and board members.
- Generated system usage and performance reports to inform software renewal decisions for the 2022–2023 academic year
Canisius College Athletics – Athletics Intern
- Maintained and updated athletics website content using ARMS software to ensure accurate and timely program information.
- Edited and optimized action photography using Adobe Photoshop for use across digital platforms and promotional materials.
- Created gameday content and updated player biographies to support athletic communications and fan engagement.