Kayla Reed
Springfield,OH
Summary
Passionate, hard-working individual eager to succeed and help others. Personal experience with mental health and addiction.
Overview
7
7
years of professional experience
Work History
Supervisor
Enviroment Control
Springfield, OH
11.2024 - Current
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained new staff on operational procedures and best practices.
- Monitored team performance, providing feedback to enhance productivity.
- Implemented efficient cleaning protocols to improve service delivery.
- Worked effectively in fast-paced environments.
Customer Service Representative
Assurant
Springfield, OH
03.2021 - 08.2021
- Resolved customer inquiries efficiently through multiple communication channels, enhancing client satisfaction.
- Processed claims and policy changes accurately within established timelines, ensuring compliance with company protocols.
- Maintained detailed records of customer interactions, facilitating effective follow-ups and issue resolution.
- Adapted quickly to changing policies and procedures, demonstrating flexibility in a dynamic work environment.
General Cleaner
Scioto Services
Springfield, OH
11.2018 - 01.2019
- Followed safety protocols and procedures to promote a safe working environment for all staff.
- Performed daily cleaning tasks to maintain cleanliness and hygiene in assigned areas.
- Adapted quickly to changing priorities while maintaining high standards of cleanliness and efficiency.
- Offered exceptional customer service through prompt resolution of client concerns or special requests regarding facility cleanliness.
Education
Social Services
Clark State Community College
Springfield, OH12-2026
Skills
- Goal oriented
- Attention to detail
- Teamwork and collaboration
- Problem-solv
- Flexible and adaptable
- Multitasking Abilities
- Critical thinking
- Computer skills
- Organization and time management
- Dependable and responsible
- Excellent communication
- Calm under pressure
- Active listening
Timeline
Supervisor
Enviroment Control
11.2024 - Current
Customer Service Representative
Assurant
03.2021 - 08.2021
General Cleaner
Scioto Services
11.2018 - 01.2019
Social Services
Clark State Community College