Kayla Rennels
Drug Emporium
SLATON,TX
4
Years of experience
Customer-focused retail associate with strong cash handling, POS accuracy, and problem-solving skills. Known for friendly service, clean checkout operations, and dependable support for daily store needs.
Developed strong customer engagement skills in dynamic retail environment, focusing on fostering positive client relationships and effective communication. Adaptable and quick to learn new processes, seeking to transition into new field where these skills can be applied and expanded. Aiming to leverage sales experience to contribute to and grow within new professional setting.
Work History
Customer Sales Associate
11 Months- Assisted customers with product selection, pricing questions, and store navigation.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained organized merchandise displays and stocked shelves promptly.
- Resolved routine customer concerns with professional, courteous service.
- Supported inventory checks by verifying stock levels and product placement.
- Followed store procedures for returns, exchanges, and payment handling.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Provided optimal customer engagement, resulting in increased sales conversions.
- Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
- Adhered to company safety policies regarding floor management and customer interactions.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Resolved customer complaints professionally, ultimately retaining their loyalty to the store.
- Assisted in inventory management, ensuring accurate stocking levels and timely replenishment of merchandise.
- Rotated merchandise according to supervisor direction, maintaining fresh and attractive sales floor displays.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and provided outstanding customer service.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Kept detailed records of daily activities through online customer database.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Cashier
11 Months- Processed customer transactions accurately using point-of-sale system and handled cash, card, and digital payments.
- Greeted shoppers promptly and provided courteous assistance with product location and basic store information.
- Balanced cash drawer at end of shift and resolved register discrepancies quickly.
- Bagged merchandise efficiently while maintaining organized checkout flow and customer satisfaction.
- Scanned items, applied discounts, and verified pricing for accurate checkout totals.
- Assisted with returns, exchanges, and refunds following store policies and procedures.
- Supported team during busy periods by managing lines and communicating customer needs effectively.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Maintained clean, stocked checkout area and restocked front-end supplies as needed.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Sales Clerk
1 Year 11 Months- Assisted customers with product selection, pricing, and availability questions.
- Processed sales transactions accurately using point-of-sale system.
- Organized merchandise displays to support visual standards and product accessibility.
- Replenished inventory and maintained stocked sales floor throughout shifts.
- Balanced cash drawer and verified transaction accuracy at shift close.
- Supported inventory counts by locating, checking, and recording stock levels.
- Maintained clean, organized checkout and sales areas for smooth customer flow.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Opened and closed store by balancing cash registers and receipts.
- Provided excellent customer service, consistently exceeding expectations for attentiveness and problem resolution.
- Scanned merchandise and bagged using appropriate strategies for different items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Processed payments and returns with accuracy and efficiency.
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
Scare Actor
1 Month- Delivered consistent scare performances while following haunted attraction safety protocols
- Adapted character behavior to guest reactions and crowd flow
- Maintained costume, prop, and makeup standards throughout shift
- Monitored guest spacing and reported unsafe situations to supervisors
- Interacted with guests using scripted cues and improvised scares
- Supported team coordination during peak haunt traffic and transitions
- Preserved character energy and timing across repeated performance cycles
- Enhanced guest experience by embodying various scare roles and maintaining character throughout performances.
- Assisted with costume maintenance and repairs, preserving the professional appearance of characters on stage.
- Utilized improvisational techniques when interacting with guests, creating a unique experience for each visitor.
- Promoted safety for both actors and guests by adhering to all guidelines and protocols during performances.
- Developed strong relationships with colleagues based on trust and respect, fostering a supportive work environment that enhanced collaboration efforts.
- Balanced adherence to scripted scenes alongside improvisational moments, providing a dynamic and unpredictable experience for guests.
- Collaborated with fellow actors to create immersive scenes, resulting in consistently positive audience feedback.
- Used body language, facial expressions and vocal techniques to convey messages.
- Collaborated with other performers for scene and character development.
- Made quick adjustments to characters on stage.
Education
High School Diploma
Skills
Cash register operation
Up-selling strategies
Suggestive selling
POS terminal operation
Merchandise rotation
Customer consultation
Goal-oriented mindset
Interpersonal communications
Credit card processing
Complaint management
Client relationship building
Customer engagement
Cash handling experience
Product and brand promotion
Displays and merchandising
Customer service
Flexible schedule
Money handling
Problem-solving
Retail store operations
Stocking and receiving
Conflict resolution
Teamwork and collaboration
Timeline
Customer Sales Associate
Drug Emporium
12.2025 - CurrentRead More
Cashier
Drug Emporium
12.2025 - CurrentRead More
Scare Actor
Nightmare on 19th
09.2024 - 10.2024Read More
Sales Clerk
ACCENT
02.2023 - 01.2025Read More
Slaton High School
High School Diploma
Read More