ROSALIND JOHNSON
Shreveport,LA
Summary
Dedicated professional with a proven track record in retail and customer service. Skilled in problem-solving and teamwork, focused on delivering exceptional experiences and driving repeat business.
Overview
19
19
years of professional experience
Work History
Customer Sales Associate
Home Depot
02.2019 - Current
- Assisted customers with product selection and inquiries, ensuring a positive shopping experience.
- Provided support in maintaining inventory levels, contributing to stock organization and efficiency.
- Participated in regular training sessions to stay current on product knowledge and industry trends.
- Provided optimal customer engagement, resulting in increased sales conversions.
Club Supervisor
Product Connections
03.2015 - Current
- Supervised daily Taste and Tips Demoing. Ensuring high standards of service and member satisfaction.
- Trained and mentored staff on best practices, food safety polices and club policies to enhance team performance.
- Developed and implemented efficient scheduling processes to optimize staff coverage during peak days.
- Enhanced customer satisfaction by providing exceptional food/product samples.
- Analyzed feedback from members during sampling of products.
Customer Service Associate
U-Haul Trucks Rentals
03.2012 - 04.2023
- Assisted customers with rental inquiries, ensuring accurate information delivery and high satisfaction levels.
- Processed rental transactions efficiently, minimizing wait times and enhancing customer experience.
- Maintained vehicle inventory records, ensuring accurate tracking and availability for customer needs.
- Resolved customer complaints promptly, fostering positive relationships and repeat business opportunities.
Assistant Store Manager/Shift Supervisor/Barista Manager
STARBUCKS COFFEE COMPANY
12.2006 - 11.2017
- Supervised daily operations, ensuring optimal staffing and customer service levels.
- Implemented inventory management systems to streamline stock control processes.
- Trained and mentored new staff, promoting adherence to company policies and procedures.
- Analyzed sales data to identify trends and make strategic recommendations for improvement.
Hostess Supervisor
Brinker Int'l Chili's Restaurant
03.2007 - 12.2012
- Supervised front-of-house operations to ensure exceptional guest experiences.
- Trained and mentored new host staff on customer service standards and procedures.
- Managed reservation systems to optimize seating arrangements and minimize wait times.
- Developed and implemented training programs to enhance team performance and efficiency.
Education
Associate of Science - Business/Office Administration/Management
Northeast Louisiana University
Monroe, LA05-1982
Skills
- Cash register operation
- Up-selling strategies
- Suggestive selling
- Retail sales
- Store opening and closing
- Merchandise rotation
- Credit card processing
- Displays and merchandising
- Cash handling experience
- Customer service
- Money handling
- Customer assistance
- Flexible schedule
- Problem-solving
- Relationship building
- Stock replenishment
- Retail store operations
- Loss prevention
- Cash handling
- Phone etiquette
- Stocking and receiving
- Professional appearance
- Sales expertise
- Upselling strategies
- Product knowledge
- Teamwork
- Teamwork and collaboration
- Friendly and outgoing
- Conflict resolution
- Product demonstrations
- Time management
Timeline
Customer Sales Associate
Home Depot
02.2019 - Current
Club Supervisor
Product Connections
03.2015 - Current
Customer Service Associate
U-Haul Trucks Rentals
03.2012 - 04.2023
Hostess Supervisor
Brinker Int'l Chili's Restaurant
03.2007 - 12.2012
Assistant Store Manager/Shift Supervisor/Barista Manager
STARBUCKS COFFEE COMPANY
12.2006 - 11.2017
Associate of Science - Business/Office Administration/Management
Northeast Louisiana University