Overview
Work History
Skills
Timeline
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Kayla Reynolds

Abilene

Overview

11
11
years of professional experience

Work History

CNA

Nursing Homes
01.2013 - 04.2024
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

Call Representative

Amazon
08.2021 - 12.2022
  • Ensured accuracy in data entry tasks associated with each call, minimizing errors that could impact future interactions.
  • Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
  • Answered inbound customer service calls to assist with questions, concerns or problems.
  • Exceeded monthly targets for upselling additional services or products, contributing to overall company growth.
  • Reduced customer complaints by providing accurate information and empathetic support during difficult situations.
  • Enhanced call center productivity by effectively managing high call volumes and maintaining a professional demeanor.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Skills

  • Time management
  • Patient care
  • Vital signs monitoring
  • Compassion and empathy
  • Attention to detail
  • Compassionate communication

Timeline

Call Representative

Amazon
08.2021 - 12.2022

CNA

Nursing Homes
01.2013 - 04.2024

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Kayla Reynolds