Kayla Reynolds
Abilene
Overview
11
11
years of professional experience
Work History
CNA
Nursing Homes
01.2013 - 04.2024
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Call Representative
Amazon
08.2021 - 12.2022
- Ensured accuracy in data entry tasks associated with each call, minimizing errors that could impact future interactions.
- Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Exceeded monthly targets for upselling additional services or products, contributing to overall company growth.
- Reduced customer complaints by providing accurate information and empathetic support during difficult situations.
- Enhanced call center productivity by effectively managing high call volumes and maintaining a professional demeanor.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Attention to detail
- Compassionate communication
Timeline
Call Representative
Amazon
08.2021 - 12.2022
CNA
Nursing Homes
01.2013 - 04.2024