Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Kayla Reynoso

Columbus,OH

Summary

Attentive Loan Specialist with background in assessing credit history data and finding appropriate solutions perfect for customer needs. Ready for new position where loan evaluation background can be best utilized. Bilingual individual willing to go the extra mile to ensure quality service to each and every customer. A dependable Loan Specialist committed to explaining complex information in easy to understand terminology.

Overview

7
7
years of professional experience

Work History

Senior Loan Advisor

OneMain Financial
Columbus, Ohio
06.2025 - Current
  • Originated and managed a high volume of personal loan applications, consistently generating $113K+ in funded loans monthly while adhering to compliance and regulatory standards.
  • Advised clients on loan products and financial options.
  • Facilitated communication between clients and underwriters.
  • Developed customized loan solutions based on client needs.
  • Conducted market research to identify lending trends.
  • Collaborated with real estate agents to streamline transactions.
  • Conducted credit checks, reviewed income statements, and analyzed financial data to determine creditworthiness of applicants.
  • Conducted comprehensive credit analysis, financial assessments, and risk evaluations to recommend appropriate lending solutions for customers.
  • Built and maintained strong client relationships by providing tailored financial guidance, resulting in a 20% increase in customer retention and repeat business.
  • Negotiated loan terms, interest rates, and repayment schedules in line with underwriting guidelines, achieving an approval-to-funding conversion rate of 85%+.
  • Supported branch collections by monitoring account performance and implementing repayment strategies, reducing delinquency rates by 10% year-over-year.
  • Collaborated with branch leadership to exceed sales and performance goals, contributing to the branch ranking in the top 10% regionally for funded volume.
  • Trained and mentored junior advisors on loan origination, customer service, and compliance procedures, improving overall team productivity and performance.
  • Consistently exceeded sales goals by offering optional protection products such as Credit Insurance, Involuntary Unemployment Insurance, Guaranteed Asset Protection (GAP), and Lender-Placed Auto Insurance (CPI)

Loan Analyst

Security Finance, Financial Services
Canton, Georgia
08.2023 - 06.2025
  • Evaluated, processed, and serviced consumer loan applications, ensuring compliance with company policies, state regulations, and lending standards.
  • Conducted detailed credit analysis, financial assessments, and risk evaluations to determine loan eligibility and appropriate lending terms.
  • Managed a portfolio of active accounts, monitoring repayment activity, collections, and delinquency to minimize financial risk.
  • Built and maintained strong customer relationships by providing personalized financial solutions and explaining loan products clearly.
  • Collaborated with management to implement effective collection strategies, reducing delinquency rates and improving portfolio performance.
  • Prepared and reviewed financial reports, loan documentation, and account reconciliations with a focus on accuracy and regulatory compliance.
  • Trained and supported junior staff on loan processing, compliance requirements, and customer service best practices.
  • Reviewed financial documents for accuracy and compliance with regulations.
  • Collaborated with underwriters to facilitate loan approval processes efficiently.

General Manager

McDonald's
Sandy, Utah
04.2018 - 07.2023
  • Oversaw the full operations of a high-volume McDonald’s restaurant, generating over $5 million in annual revenue, while maintaining compliance with corporate, safety, and regulatory standards.
  • Oversaw daily operations and ensured compliance with health and safety standards.
  • Managed staff schedules and coordinated training for new team members.
  • Implemented customer service protocols to enhance guest satisfaction.
  • Directed and developed a team of 40+ employees, improving staff retention and engagement through structured training, performance management, and recognition initiatives.
  • Enhanced customer satisfaction by 15%, driving improvements in service speed, order accuracy, and overall guest experience.
  • Reduced labor costs by 10% through effective scheduling, productivity optimization, and cross-training initiatives.
  • Achieved and maintained 95%+ ratings on food safety and operational audits by ensuring strict adherence to quality and sanitation standards.
  • Implemented cost-control measures that decreased food and supply waste, contributing to an 8% year-over-year increase in profitability.
  • Collaborated with district and corporate leadership to execute new product launches and marketing campaigns, resulting in a 12% increase in sales during key promotions.

Education

High School Diploma -

Pickens County High School
Jasper, GA
05-2018

Skills

  • Loan origination
  • Credit analysis
  • Financial assessment
  • Regulatory compliance
  • Risk evaluation
  • Customer relationship management
  • Process improvement
  • Effective communication
  • Team leadership

Languages

Spanish
Professional

References

References available upon request.

Timeline

Senior Loan Advisor

OneMain Financial
06.2025 - Current

Loan Analyst

Security Finance, Financial Services
08.2023 - 06.2025

General Manager

McDonald's
04.2018 - 07.2023

High School Diploma -

Pickens County High School

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