Kayla Rivas
Kissimmee
Summary
Detail-oriented professional with experience in digital shopping platforms and customer service. Skilled in data entry and phone etiquette, committed to optimizing customer interactions and driving satisfaction through personalized support.
Overview
1
1
year of professional experience
Work History
Cashier
Funspot
Kissimmee, FL
02.2025 - 12.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in selecting products and resolving inquiries promptly.
- Maintained accurate cash drawer balance throughout shifts.
- Collaborated with team members to enhance store operations and customer satisfaction.
- Welcomed customers and helped determine their needs.
- Handled returns and exchanges according to company policies, ensuring customer satisfaction.
- Participated in inventory management, restocking shelves as necessary to optimize product availability.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Digital Personal Shopper
Walmart
Kissimmee, FL
10.2024 - 02.2025
- Assisted customers in selecting products based on preferences and needs.
- Navigated Walmart's digital shopping platform to enhance customer experience.
- Provided personalized recommendations to improve shopping efficiency.
- Resolved customer inquiries and concerns via online communication channels.
- Utilized data analytics tools to track purchasing trends and customer feedback.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Collaborated with team members to streamline order fulfillment processes.
Education
High School Diploma -
Gateway High School
Kissimmee, FL05.2024
Skills
- Reliability and punctuality
- Customer service excellence
- Work ethic and integrity
- POS system operations
- Reservation software
- Phone etiquette
- Typing speed
- Hotel accomodations
- Travel bookings
- Data entry
Timeline
Cashier
Funspot
02.2025 - 12.2025
Digital Personal Shopper
Walmart
10.2024 - 02.2025
High School Diploma -
Gateway High School