Kayla Rivera
Rothschild,WI
Summary
Experienced Service Tech with extensive knowledge of vehicle testing, maintenance and repair. Adept at reading and understanding technical manuals. Excellent customer service, time management and multitasking abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Diesel Technician
JX Truck Center
05.2023 - 05.2024
- Improved overall vehicle performance by conducting comprehensive diesel engine diagnostics and repairs.
- Reduced vehicle downtime by implementing efficient preventive maintenance procedures for diesel engines.
- Enhanced workshop safety through consistent adherence to established protocols and guidelines.
- Collaborated with team members on complex repair tasks, resulting in improved workflow efficiency.
- Increased customer satisfaction levels through prompt and effective communication regarding repair progress and timelines.
- Boosted shop productivity by maintaining a clean, organized work environment and properly utilizing equipment and tools.
- Contributed to workshop profitability by identifying upsell opportunities for additional repairs or preventive maintenance services.
- Provided exceptional customer service by addressing concerns promptly and offering clear explanations of required repairs or services.
- Troubleshot systems, traced problems and diagnosed root causes.
- Completed warranty services and submitted required paperwork.
Heavy Diesel Mechanic
Waste Management Company
01.2023 - 05.2023
- Inspected vehicle systems to assess function and uncover defects.
- Analyzed engine faults in buses and trucks, identifying potential causes and determining needed repairs.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Ordered new parts for broken belts, hoses and filters, resupplying inventory.
- Installed new systems and components in vehicles.
- Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
- Collaborated with other mechanics to inspect diesel engines for signs of damage.
- Documented findings and actions taken.
Locomotive Mechanic
Watco
06.2020 - 01.2023
- Used specialized tools and equipment to diagnose and repair issues with diesel engines.
- Performed preventive maintenance on diesel engines, preventing malfunctions.
- Checked completed repairs in buses and trucks, confirming correct servicing procedures.
- Handled repairs, replacing broken components and inspecting engines for wear and tear.
Track Vehicle Mechanic
Army
05.2020 - 05.2022
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Performed scheduled and unscheduled maintenance tasks.
- Test drove vehicles to determine problems and test repairs.
- Read and followed technical manuals to complete accurate repairs.
- Changed vehicle oil and replaced filter.
- Proficient analysis of hydraulic, pneumatic, and electrical sub-systems to include repair of engines, and transmissions.
- Operated machining equipment safely with team of operators.
- Overall understanding of military nomenclature whilst utilizing the GCSS and FEDLOG system functions.
- Managed parts inventory and tracked status of recent orders to maintain tool and equipment stock.
- Participated in team-building activities to enhance working relationships.
- Maintained fleet FMC status at 90% quarterly.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
Resident Assistant
Elm Wood Inn, Browns Living LLC
10.2019 - 02.2021
- Assisted residents in preparing for activity and social programs.
- Administered medication as directed by physician.
- Mentored and supervised groups of residents on on-site and off-site environments.
- Assisted disabled clients to support independence and well-being.
- Mediated and conflicts to achieve peaceful and fair resolutions.
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained clean, safe and well-organized patient environment.
- Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.
Veterinary Assistant
Animal Medical And Surgical Clinic
09.2018 - 04.2020
- Examination room, -Sanitation, Assist veterinary technicians to restrain animals for examination and immunizations.
- Sanitization of, examination rooms, kennels, operation room, X-ray room, and laundry.
- Trained personnel in all areas of front desk management and patient relations, ensuring open lines of communication between patients, staff, and physicians with demonstrated efficiency and confidentiality.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Assisted senior staff with blood analyses and physical assessments.
- Educated clients on post-surgical care and nutrition.
- Euthanized terminally ill patients.
Shift Supervisor
Kentucky Fried Chicken, KFC
10.2017 - 06.2019
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Anticipated store needs by revolving evaluation achieving an overall highly efficient environment.
- Delivered exemplary customer service whilst maintaining company values within each interaction.
- Followed all money management and cash register policies and ensures proper cash management practices are followed by shift team.
- Executed store operations during shifts organized opening and closing duties as assigned.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
Education
High School Diploma -
06.2019
Skills
- Preventive Maintenance
- Safety awareness
- Inventory auditing
- Creative problem solving
- Active Listening
- First Aid/CPR
- Fabrication Skills
- Risk analysis and management
- Engine Diagnostics
- Machine Operations
- Oil Changes
- Corrective Maintenance
- Technical Documentation
- Computer Tracking
- Scheduled Services
Certification
Hazmat handling & Disposal
Personal Identifiable Information
Threat Awareness and Reporting Program
Equal Opportunity
Timeline
Diesel Technician - JX Truck Center
05.2023 - 05.2024
Heavy Diesel Mechanic - Waste Management Company
01.2023 - 05.2023
Locomotive Mechanic - Watco
06.2020 - 01.2023
Track Vehicle Mechanic - Army
05.2020 - 05.2022
Resident Assistant - Elm Wood Inn, Browns Living LLC
10.2019 - 02.2021
Veterinary Assistant - Animal Medical And Surgical Clinic
09.2018 - 04.2020
Shift Supervisor - Kentucky Fried Chicken, KFC
10.2017 - 06.2019
Lincoln High School - High School Diploma,