Kayla Rivera
Milwaukee,WI
Summary
Results-driven professional with 2 years of experience in home buying education, specializing in financial literacy, strategic budget planning, data tracking and entry. Demonstrated success in helping families achieve their desired goal of homeownership and long-term retention. Strong communicator with excellent problem-solving abilities, adept at working both independently and as part of a team. Currently HUD certified and committed to continuous learning and growth. Seeking to contribute expertise to a dynamic organization that values innovation and collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
HUD Certified Home Buyer Education Coach
ACTS Housing
01.2023 - 01.2025
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Built relationships and communicated with customers to provide the best learning environment for them.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Applied effective time management techniques to meet tight deadlines.
- Gained extensive knowledge in data entry, analysis, and reporting.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Exercised leadership capabilities by successfully motivating and inspiring others to accomplish their goal of home ownership.
- Collaborated with internal departments to better understand families needs and demands to create a game plans of action for tackling those specific desired areas
Team Lead
Walmart
10.2021 - 01.2022
- Maximized quality and productivity with thorough training and consistent monitoring of team performance
- Enhanced service delivery by revising workflows and improving communication between departments
- Knowledgeable in providing exceptional customer service
- Skilled at problem solving in fast pace environments
- The ability to work with a team in reaching a conflict resolution
- Personable in the work environment, friendly to customers and work associates
- Adept at handling confidential and or sensitive situations and information.
Assistant Trainer
Planet Fitness
02.2020 - 08.2021
- Improved training effectiveness by integrating support with routine job functions
- Kept entryways, common areas, and public spaces presentable and clean
- Cleaned office areas to meet client standards and expectations
- Restocked bathroom and breakroom supplies nightly
- Monitored broken equipment or blown lightbulbs and reported maintenance needs to supervisors
- Kept building secure during off-hours by consistently locking exits
- Moved heavy furniture, equipment, and supplies both manually and with hand trucks.
Education
Pius Xi Catholic highschool
05.2020
Skills
- Proficient Calendar Management
- Compliance Management
- Emotional Intelligence
- Relationship building
- Problem-Solving
- Multi-tasking strength
- Effective Complaint Resolution
- Adaptability
- Communication
- Credit counseling
- Financial literacy
- Reliability
Certification
HUD Certified Housing Counselor
Issued by the U.S. Department of Housing and Urban Development
Skills
- Financial budgeting and reporting
- Tenant and eviction laws
- Presentation
- Strategic Planning
- Multi-tasking strength
Timeline
HUD Certified Home Buyer Education Coach
ACTS Housing
01.2023 - 01.2025
Team Lead
Walmart
10.2021 - 01.2022
Assistant Trainer
Planet Fitness
02.2020 - 08.2021
Pius Xi Catholic highschool
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