Kayla Roach
Windsor Heights,IA
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager of Food Service
Raccoon Valley Partners
07.2021 - Current
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Enhanced overall efficiency by streamlining food service processes and introducing new menu items.
- Boosted employee morale with regular team-building activities, improving communication and collaboration.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Reviewed and approved employee schedules and timesheets.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Taco Bell
Sundance Inc.
08.2017 - 02.2021
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
House Keeper
Marriot Hotel
09.2016 - 08.2018
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Education
High School Diploma -
Roosevelt High School
Des Moines, IA05.2011
Skills
- Creativity and Innovation
- Performance Management
- Inventory Control
- Decision Making
- Problem Solving
- Attention to Detail
- Time Management
- Quality Assurance
- Conflict Resolution
- Adaptability and Flexibility
- Scheduling and Rostering
- Staff Training
- Customer Service
- Team Leadership
- Staff Supervision
- Money Handling
- Relationship Building
- Performance Improvement
- ServSafe Food Manager
- Anticipating Problems
- Sanitation
- Back of House Management
- Managing Deliveries
- Supply Ordering and Management
- Delegating Assignments and Tasks
- Training and Onboarding
- Scheduling Staff
- Coaching and Mentoring
- Calm and Pleasant Demeanor
- Inventory Management
Certification
Servesafe Certification
Timeline
General Manager of Food Service
Raccoon Valley Partners
07.2021 - Current
Taco Bell
Sundance Inc.
08.2017 - 02.2021
House Keeper
Marriot Hotel
09.2016 - 08.2018
High School Diploma -
Roosevelt High School
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