Kayla Roberts
Madison, TN,TN
Summary
Self motivated and encouraged young adult looking to achieve experience in a fast paced and steady environment that also allows diversity to be shared within the workplace. Experienced in retail/customer service, multitasking in an organized manner, and working at an ideal pace. Open to learning from mentors and providing others with positive experiences. Looking to show consistency, reliability, and demonstration of a hard working ethic.
Overview
1
1
year of professional experience
Work History
Hostess/Server Assistant
First Hospitality Group
11.2024 - 05.2025
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
Cashier/Retail Sales Associate
TJX Companies
02.2024 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
Esthetician License - Esthetics
Paul Mitchell
Hendersonville, TN10-2025
High School Diploma -
Central NIne Adult Education
Indianapolis, IN10-2024
Skills
- Customer service
- Effective multitasking
- Phone etiquette
- Fast paced learner
- Assessed in helping others
- Stress management skills
- Cultural awareness
- Hospitality best practices
Timeline
Hostess/Server Assistant
First Hospitality Group
11.2024 - 05.2025
Cashier/Retail Sales Associate
TJX Companies
02.2024 - 09.2024
Esthetician License - Esthetics
Paul Mitchell
High School Diploma -
Central NIne Adult Education
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