Kayla Robinson
Winston-Salem,NC
Summary
Outgoing and service-oriented Customer Service Professional with a strong background in client interaction. Adept at handling transactions, resolving complaints, and creating positive experiences that foster customer loyalty. Brings excellent interpersonal and organizational skills with a focus on exceeding expectations.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Pharmacy Care Representative
BIOPLUS Specialty Pharmacy/ Elevance Health
Winston-Salem, NC
11.2023 - 04.2026
- Managed patient medication orders and ensured accurate processing.
- Assisted pharmacists in coordinating patient care and medication therapy management.
- Provided clear communication to patients regarding medication usage and side effects.
- Collaborated with healthcare providers to resolve medication-related issues efficiently.
- Maintained detailed records of prescriptions and patient interactions in the system.
- Educated patients on specialty medications and adherence strategies effectively.
- Identified opportunities for improvement within the pharmacy care system by analyzing trends in customer satisfaction surveys.
- Resolved any customer complaints or issues that arose during the process of filling prescriptions.
- Managed patient records using electronic health record systems.
- Protected patient health information (PHI) in accordance with HIPAA standards
- Processed claims accurately and efficiently following company guidelines.
- Entered data into electronic systems for accurate record-keeping.
Customer Service Representative
Healthy Blue Medicaid / Elevance Health
Winston Salem, NC
11.2022 - 11.2023
- Assisted members with inquiries regarding Medicaid benefits and services.
- Provided information about plan coverage and eligibility requirements to clients.
- Handled member complaints and resolved issues efficiently and professionally.
- Educated clients on health resources available through Healthy Blue Medicaid programs.
- Maintained up-to-date knowledge of policy changes and program updates regularly.
- Conducted follow-up calls to ensure resolution of member concerns and inquiries.
- Educated clients on healthcare options and eligibility requirements for programs.
- Processed incoming documentation and organized files systematically.
- Collaborated with team members to streamline data entry processes.
Front Desk Receptionist
Best Western Hotel
Winston-Salem, NC
07.2020 - 07.2022
- Greeted guests warmly and ensured smooth check-in processes.
- Managed phone inquiries and directed calls to appropriate departments.
- Assisted guests with reservations and provided local area information.
- Process guest payments, maintain accurate billing records, and balance cash drawers at the end of each shift.
- Handle guest complaints professionally, aiming for high satisfaction and positive reviews
Assistant Store Manager
Locker Room by Lids
Winston-Salem, NC
08.2021 - 04.2022
- Assisted customers in locating merchandise and provided product information.
- Organized store displays to enhance product visibility and appeal.
- Operated point-of-sale system for efficient transaction processing.
- Maintained stock levels by replenishing shelves from the stockroom.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Implemented store cleanliness standards for a welcoming shopping environment.
- Trained new associates on store policies and operational procedures.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Managed cash register operations, ensuring smooth daily financial activities.
- Processed cash transactions accurately and efficiently for customer purchases.
- Trained new employees on cash handling procedures and customer service standards.
- Balanced end-of-day financial transactions with accuracy and attention to detail
Education
Winston Salem Prepartory Academy
Winston-Salem, NC 08.2012 - 06.2016
Some College (No Degree) - Psychology
Fayetteville State University
Fayetteville, North Carolina, NCSkills
- Conflict resolution
- Time management
- Communication skills
- Quality assurance
- Assertiveness
- Strong verbal and interpersonal communication
- Active listening and empathy
- Team collaboration and support
- Professional and friendly demeanor
- Prescription processing
- HIPAA compliance
- Insurance processing
- Data entry
Timeline
Pharmacy Care Representative
BIOPLUS Specialty Pharmacy/ Elevance Health
11.2023 - 04.2026
Customer Service Representative
Healthy Blue Medicaid / Elevance Health
11.2022 - 11.2023
Assistant Store Manager
Locker Room by Lids
08.2021 - 04.2022
Front Desk Receptionist
Best Western Hotel
07.2020 - 07.2022
Winston Salem Prepartory Academy
08.2012 - 06.2016
Some College (No Degree) - Psychology
Fayetteville State University