Vanessa Karkanica
Auburn,PA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
8
8
years of professional experience
Work History
Pharmacy Care Representative
CVS HEALTH
Remote, PA
09.2026 - Current
- Conduct inbound or outbound phone calls to patients regarding complex Specialty medication orders, benefits verification, and new patient enrollment.
- Coordinate and process requests for new and refill order shipments. Collect appropriate information needed to ensure insurance coverage for patient medication orders
- Verify eligibility, prior authorization, and other reimbursement requirements prior to shipment.
- Assist in enrolling and tracking new customer referrals.
- Provide explanation of CVS/Specialty services to new customers
- Transfer/escalate clinical questions and issues to the staff pharmacist for resolution.
Remote Customer Service Representative
Everise
Remote, Pennsylvania
12.2025 - Current
- Researching members' accounts to see if medicine refills approval is needed
- 60-70 outbound calls daily to doctors' offices to obtain current fax number or to confirm fax for refill requests were received.
- Multiple outbound calls daily to members regarding medicine refills that were denied or to inform member multiple attempts to Doctors office were unsuccessful.
- Logging customer interactions in CRM Compass
Remote Customer Service Representative/Team Lead
Precision Pipeline Solution
Remote, Pennsylvania
06.2023 - 08.2025
- Accepted inbound calls and made outbound calls to schedule gas meter inspections.
- Deliver call scripts; being clear, compelling and personable.
- Maintain and update customer database with complete and accurate information.
- Responds to 100+ calls daily
- Team Lead Duties
- Managed and addressed inquiries from customer service representatives.
- Processed fine refusal forms daily to ensure accurate record-keeping.
- Generated weekly appointment reports to track scheduling efficiency.
- Assisting with CSR Help request forms
- Updated appointment calendar to ensure accurate scheduling.
- Sending emails to customers
Remote Customer Service Representative
Aston Carter
Remote, PA
07.2022 - 06.2023
- Accepted inbound calls to schedule gas meter inspections, ensuring timely service.
- Made outbound calls to customers to schedule necessary gas meter inspections, enhancing customer communication.
- Deliver call scripts with an authentic cadence; being clear, compelling and personable.
- Maintain and update customer database with complete and accurate information.
- Handled over 100 customer calls daily, addressing inquiries and providing assistance to improve customer satisfaction.
Remote Transportation Scheduler
American Customer Care
Remote, Pennsylvania
04.2022 - 07.2022
- Scheduling transportation for customers on Medicare and Medicaid
- Followed state-specific guidelines and policies to maintain compliance and enhance service quality
- Utilized Zendesk to manage and escalate tickets, facilitating prompt resolution of customer issues
- Communicated with co-workers and superiors using Slack to ensure clear information sharing.
Remote Customer Service Representative
Inspiritec
Remote, Pennsylvania
07.2021 - 03.2022
- Answering inbound calls from PA Unemployment customers with issues with their accounts
- Assisted customers by answering frequently asked questions about unemployment benefits.
- Data intake/entry
- Filing Fraud reports
- Filing Refusal of suitable work reports
- Responding to emails sent by members regarding their benefits.
- Completed temporary assignments within specified contract duration.
Cashier/bagger/deli clerk
Boyer's Food Market
01.2019 - 04.2022
- Handled customer transactions accurately
- Packed customer orders promptly
- Assembled takeout deli orders quickly
Education
GED -
Stratford Career Institute
Skills
- Active Listener
- Strong Communication Skills
- Conflict Resolution
- Data Entry
- Working Knowledge of Microsoft Office
- Experience using Fulcrum
- Experience using SalesForce
- Experience using Ring Central
- Experience using 8x8
- Experience using Zendesk
- Experience using Compass
- Handled large amount of inbound/outbound calls
- Consistently meeting or exceeding weekly company metrics
- HIPAA Compliance
Timeline
Pharmacy Care Representative
CVS HEALTH
09.2026 - Current
Remote Customer Service Representative
Everise
12.2025 - Current
Remote Customer Service Representative/Team Lead
Precision Pipeline Solution
06.2023 - 08.2025
Remote Customer Service Representative
Aston Carter
07.2022 - 06.2023
Remote Transportation Scheduler
American Customer Care
04.2022 - 07.2022
Remote Customer Service Representative
Inspiritec
07.2021 - 03.2022
Cashier/bagger/deli clerk
Boyer's Food Market
01.2019 - 04.2022
GED -
Stratford Career Institute