Lynn Shannon
Cypress
Summary
Dynamic Pharmacy Care Representative with proven expertise in HIPAA compliance and remote customer support. At HnEnB, I enhanced patient satisfaction by effectively resolving concerns and managing sensitive data. Skilled in high-volume call management and problem resolution, I excel in optimizing workflows and ensuring seamless service delivery.
Overview
20
20
years of professional experience
Work History
Pharmacy Care Representative
HnEnB
01.2018 - Current
- Support customers with prescriptions, HIPAA compliance, payments, and service needs.
- Manage sensitive patient data.
- Resolve concerns and assist with pharmacy workflow.
Department Manager
Lowe's
01.2006 - 12.2017
- Supervised staff to enhance productivity and operational efficiency.
- Managed freight flow to ensure timely deliveries and inventory accuracy.
- Handled customer escalations to resolve issues and maintain satisfaction levels.
- Oversaw merchandising and inventory management, optimizing product placement and availability.
Education
Associate of Science - Business
San Joaquin Valley College
Visalia, CASkills
- Remote customer support
- High-volume call management
- Pharmacy care services
- HIPAA compliance
- Insurance verification
- Data entry and documentation
- Problem resolution
- Cash handling
- Microsoft Office proficiency
- Multitasking skills
Timeline
Pharmacy Care Representative
HnEnB
01.2018 - Current
Department Manager
Lowe's
01.2006 - 12.2017
Associate of Science - Business
San Joaquin Valley College