Afanwi Tanifum

• Process prescription orders accurately while maintaining compliance with pharmacy regulations and HIPAA standards.
• Handle high-volume inbound calls, assisting customers with medication inquiries, refills, and account updates.
• Coordinate prescription renewals and resolve insurance or billing concerns efficiently.
• Utilize pharmacy management systems and CRM software to document interactions and update patient records.
• Maintain strong attention to detail to prevent errors in medication processing.
• Collaborate with team members to improve workflow and meet daily productivity metrics.
• Consistently provide professional, empathetic service in fast-paced environments.

• Assisted Medicare/Medicaid members with insurance questions and claims status.

• Navigated multiple systems to ensure timely and accurate responses.

• Maintained service quality and compliance with healthcare regulations.

Answered incoming calls and provided highest level of professionalism and

knowledgeable service to every customer

Maintained strong call control and quickly worked through scripts to address problems

Updated customer accounts, addresses and contact information within call

management databases

Engaged actively with callers, confirming or clarifying information and diffusing anger

Offered resolutions to de-escalate calls and solve customer issues

Managed over 50 customer calls per day.

Delivered fast, friendly and knowledgeable service for routine questions and service

complaints

Managed customer expectations by clarifying needs, identifying options and

recommending products and services

Engaged in conversation with customers to understand needs, resolve issues and

answer product questions

• Supervised daily operations and ensured compliance with company policies.
• Trained and mentored new cashiers on customer service techniques and register operations.
• Streamlined checkout processes, reducing wait times for customers during peak hours.
• Managed cash handling procedures, ensuring accurate transactions and secure deposits.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Assisted customers by answering questions and fulfilling requests.