Isela Morales
Houston,TX
Summary
Results-oriented pharmacy technician skilled in enhancing patient safety through precise medication dispensing and thorough communication with healthcare professionals. Expertise in inventory management and insurance processing ensures seamless operations and high-quality patient care.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Pharmacy Care Representative
H-E-B
Houston, TX
07.2022 - 03.2023
- Assisted patients with prescription refills, facilitated prescription pickups through POS checkout, processed medical insurance, arranged home delivery of medications, and collected payment for prescriptions.
Pharmacy Technician Trainee
H-E-B
03.2023 - 11.2024
- Picked medications from shelves, placed them into vials, and entered patient medication data to ensure compliance with prescribed quantities and instructions.
- Tasked with speaking to insurance companies to ensure the patients' information is accurate and processing it to correctly bill the insurance.
- Informed patients about medication delays due to supply issues. if their medications are going to be delayed due to short supply or if they are on back order by our manufacturing company.
- Speak to healthcare professionals if the medication they prescribed is no longer being supplied or is in back order awaiting a new script to fill to our patients.
- Assist our Pharmacy Care Representatives with our POS System when the pharmacy is too busy and needs extra help in which I interact with our customers and assist them in any questions they might need in order for our pharmacist to answer.
Order Entry Pharmacy
OnePoint Patient Care Pharmacy
11.2024 - 10.2025
- Collaborated with network of hospices and nurses to streamline workflow by obtaining prior authorizations for non-formulary medications and inputting them through cover my meds.
- Handled direct calls from nurses to pharmacists regarding drug alternatives and potential drug interactions for patients.
- Work alongside a team of technicians helping them do unit dosing packages and prefilled syringes for patients, among making sure that all sigs have been typed correctly from my order entry peers.
- Managed inventory of low-stock and commonly used medications to ensure availability.
- A hospice care pharmacy that assists with the delivery of patients to long-term care assisted living facilities and patients' homes for their end-of-life treatments.
Senior Pharmacy Technician
Kelsey Seybold Pharmacy
Houston, TX
12.2025 - Current
- Dispense medications for all Kelsey-seybold pharmacies and mail out to patients' homes and/or assisted living facilities.
- Ensure medications are accurately dispensed and communicate deficiencies in stock to our retail stores.
- Communicate with our face-to-face pharmacies and confirm accurate addresses, payments and pricing of medication along with ensuring proper communication is being given from stores to patients for a quick and efficient mailing of medications.
- Ensure our Parata Max dispensing machine is restocked daily and list any medications that need to be ordered by our pharmacist.
- Work with the Pitney Bowes shipping and mailing application for the printing of our labels for USPS delivery.
Education
High School Diploma -
Houston T-STEM & ECHS (Raul Yzaguirre)
06-2021
Medical Scribe certification -
Houston Community College for Health Sciences
01-2020
Skills
- Prescription processing
- Medication safety protocols
- Drug interaction management
- Insurance claims processing
- Medication labeling
- Inventory management
- Workflow management
- Supply chain management
- POS transaction support
- Quality assurance checks
- Customer service
- Team collaboration
- Detail orientation
- Conversational Spanish
- Translation
Certification
- Medical Scribe Certificate, Houston Community College, 06/01/21
- High School Diploma, Houston T-STEM & ECHS (Raul Yzaguirre), 05/31/21
- Pharmacy Care Representative, H-E-B pharmacy, 03/01/23, 09/30/24
- Pharmacy Technician trainee, H-E-B, 09/01/24
- Nationally Certified through the Pharmacy Technician Certification Board 11/01/24
- Registered Pharmacy Technician License, Texas State Board of Pharmacy, 11/01/24
- Order Entry Pharmacy, OnePoint Patient Care Pharmacy, 04/01/25
- IV Sterile Compounding certification, 04/01/25
Extracurricular Activities
LULAC Upward Bound, 08/01/17, 05/31/20, After School programs, College and university trips, Washington Youth Leadership Seminar JROTC, 08/01/18, 05/31/21, Veterans Day Marching, VA Hospital gift delivery, Navidad en El Barrio (Gift Wrapping and Distribution of gifts), Physical Training
Volunteer Hours
- Viva Tu Vida Health Coalition, Performed tasks like distributing fliers and directing people to campaigns that were helping the community., Supervised the area to ensure a safe environment.
- Houston Food Bank, Distributed food to people and helped them get it to their cars safely., Packaged vegetables and fruits into grocery bags and set them on tables for people to take.
Coursework
- AP Spanish
- CPR- Bloodborne Pathogens Certification
- Medical Recording
- Business Practicum
Timeline
Senior Pharmacy Technician
Kelsey Seybold Pharmacy
12.2025 - Current
Order Entry Pharmacy
OnePoint Patient Care Pharmacy
11.2024 - 10.2025
Pharmacy Technician Trainee
H-E-B
03.2023 - 11.2024
Pharmacy Care Representative
H-E-B
07.2022 - 03.2023
High School Diploma -
Houston T-STEM & ECHS (Raul Yzaguirre)
Medical Scribe certification -
Houston Community College for Health Sciences