Tranaye Williams
CVS Specialty
Princeton,TX
7
years of professional experience
Adaptable Professional experienced in remote customer service and fast-paced kitchen operations. Delivered results-driven care through expertise in patient support, medication management, and record-keeping. Focused on effective communication and problem-solving to enhance team collaboration and patient education.
Work History
Pharmacy Care Representative
10 Months- Ran insurance claims by reviewing details for accuracy, submitting documentation, and tracking status.
- Managed prior authorization requests, resolving issues to maintain patient adherence to therapy.
- Maintained the highest level of patient confidentiality by diligently adhering to HIPAA regulations and company privacy policies.
- Aided in improving patient adherence rates through timely prescription refills and follow-up consultations.
- Expedited prescription preparation times by effectively utilizing pharmaceutical software systems for order processing and documentation purposes.
Line/Prep Line Cook
2 Years- Ensured that all foods were cooked at the appropriate temperatures for safe consumption.
- Operated kitchen equipment such as ovens, grills, stoves and slicers according to manufacturer's instructions.
- Operated kitchen equipment, including slicers, mixers, and ovens safely and effectively.
- Maintained cleanliness and organization of kitchen workstations throughout shifts.
- Assisted with menu item preparation including chopping vegetables, marinating meats and preparing sauces.
- Compiled food orders by following recipes and chef instructions.
- Reviewed finished plates for presentation accuracy before leaving the kitchen line.
- Monitored inventory levels for perishables, ensuring consistent availability for menu preparation.
- Supported chefs in plating dishes to enhance visual appeal and presentation.
Customer Service Representative
2 Years 6 Months- Resolved customer issues by troubleshooting product-related problems, leading to improved customer retention.
- Ensured customer satisfaction through effective communication and problem resolution techniques, fostering long-term customer relationships.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Assisted customers with inquiries via phone and email, enhancing overall customer experience.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Managed time efficiently to handle multiple customer requests simultaneously.
Education
High School Diploma
Skills
HIPAA compliance
Prescription verification
Customer relationship management
Complaint resolution
Data entry proficiency
Insurance claims processing
Email communication
Time management
Multitasking
Willingness to learn
Pharmaceutical regulations
Timeline
Pharmacy Care Representative
CVS Specialty
10.2025 - CurrentRead More
Line/Prep Line Cook
Various restaurants
07.2023 - 07.2025Read More
Customer Service Representative
Everlight solar
01.2020 - 07.2022Read More
Antelope Valley Adult School
High School Diploma
Read More