Teakeila Gudes
Columbus,GA
Summary
Experienced with customer engagement and conflict resolution, essential for effective customer relations. Utilizes in-depth communication skills to understand and address customer concerns promptly. Strong understanding of fostering long-term customer loyalty and satisfaction.
Professional in pharmaceutical care with comprehensive experience in patient support, medication management, and customer service. Known for strong focus on teamwork and achieving results. Reliable and adaptable with expertise in communication, problem-solving, and maintaining high standards of care. Skilled in addressing patient needs and ensuring optimal outcomes.
Overview
15
15
years of professional experience
Work History
Pharmacy Care Representative
CarelonRx Pharmacy
12.2023 - 03.2025
- Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
- Input patient information into computer system for prescription orders.
- Answered questions regarding medication instructions and usage.
- Established and maintained patient profiles, updating organizational database with current information.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Verified patient information to correctly dispense medications.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
Shift Lead Manager
Taco Bell
07.2013 - 07.2024
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Worked with food service team members to handle every customer need and build brand loyalty.
- Completed opening, closing and shift change tasks to promote store efficiency.
- Accepted payments and made change to process transactions.
- Trained new team members in cash register operation, stock procedures and customer service.
- Helped customers find specific products, answering questions and offering advice.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
Collections Agent
First Credit Services
04.2020 - 05.2023
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
Fraud Analyst
Tsys
05.2019 - 04.2020
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
- Investigates potential credit card fraud cases based on information received from the fraud detection system.
- Analyzes several aspects of account history, to include payment and transaction history.
- Contacts customers and merchants to obtain additional information regarding fraudulent charges.
- Maintains accurate and complete documentation of all information necessary for the investigation.
- Responds to 25 or more account inquiries per hour providing the merchants and cardholders of 5 or more assigned clients.
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
- Participated in group discussions with team members to develop new ways to combat fraud.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Identified fraud patterns and anomalies through analysis of large quantities of data.
- Provided court testimony for civil and criminal fraud cases and answered all questions truthfully.
- Utilized effective interpersonal and active listening skills during interviews with witnesses regarding fraud cases.
Dining Facility Attendant
L & S Services
09.2018 - 05.2019
- Provide world class customer service to our US Soldier.
- Stocked displays with new and transferred merchandise.
- Applied proactive and resourceful nature to create pleasant guest experiences.
- Offered product samples, answered questions and suggested products.
- Managed inventory of dining room products, including condiments, linens and flatware.
- Prepared salads and appetizers to back up kitchen staff.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
- Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
Culinary Intern
Westaff
09.2011 - 09.2018
- Handled food deliveries and made sure all items were processed and then placed into inventory.
- Rotated food stocks, using older items first and tossing any expired products.
- Kept kitchen properly cleaned and maintained and all items put away after use.
- Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
- Offered support to other stations in high-volume shifts or as needed.
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
- Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
- Kept stations stocked and ready for use to maximize productivity.
- Rotated stock items and ingredients to maintain efficiency and freshness.
- Made all meals in accordance with company standards and requirements.
- Assisted with training and development of new talent.
- Adhered to all regulatory standards regarding safe and sanitary food prep.
Overnight Stocker
Walmart
10.2017 - 05.2018
- Reviewed current planograms and end cap placements to properly merchandise items.
- Frequently communicated with vendors to determine backorder availability and future inventory.
- Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
- Reset merchandise throughout assigned section to give shelves and racks professional appeal.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Updated signage to reflect current prices and help promote target merchandise.
- Verified invoices against delivered merchandise to check shipment accuracy.
- Assessed floor displays to determine which merchandise required restocking.
- Prepared products for sales floor by adding tags and readying pallets or restocking.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
Retail Sales Associate
Grand Clothing Store
04.2010 - 07.2013
- Meets company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
- Performs various sales and register transactions including ringing purchases, processing of cash or credit payments and counting money.
- Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on policies regarding payment and exchanges, customer service, security practices, and other applicable operations.
- Maintains knowledge of current sales and promotions; maintains pricing and visual standards.
- Builds and maintains a solid customer following through clienteling and wardrobing.
- Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
- Participates in visual directives including monthly store sets and zone maintenance.
Education
High School Diploma - undefined
Kendrick High School
Columbus, GASkills
- Billing and collections best practices
- Aged account reporting
- Skip tracing
- Collections regulatory guidelines
- Collections process improvement
- Credit card payment processing
- Report creation
- Route management
- Report generation
- Technologically savvy
- Data evaluation
- In-store support
- Senior leadership support
- Fleet dispatching
- Retail sales customer service
- Stockroom procedures
- Sales expertise
- Office equipment proficiency
- Conflict mediation
- Microsoft Office expertise
- Call center experience
- System implementation
- Inbound and outbound calling
- Payment processing
- Customer service excellence
- Inbound customer service
- Problem resolution
- Customer relations
- Documentation and reporting
Timeline
Pharmacy Care Representative
CarelonRx Pharmacy
12.2023 - 03.2025
Collections Agent
First Credit Services
04.2020 - 05.2023
Fraud Analyst
Tsys
05.2019 - 04.2020
Dining Facility Attendant
L & S Services
09.2018 - 05.2019
Overnight Stocker
Walmart
10.2017 - 05.2018
Shift Lead Manager
Taco Bell
07.2013 - 07.2024
Culinary Intern
Westaff
09.2011 - 09.2018
Retail Sales Associate
Grand Clothing Store
04.2010 - 07.2013
High School Diploma - undefined
Kendrick High School