Kayla Rogers
Houma,LA
Summary
Dedicated administrative assistant with strong skills in multitasking and organization. Experienced in managing daily office operations and enhancing customer satisfaction through effective issue resolution. Committed to supporting team success and improving overall efficiency.
Overview
8
8
years of professional experience
Work History
Administrative Assistant / Customer Service Rep
Hesselbein Tire
Gray, Louisiana
06.2018 - Current
- Answered inbound calls, chats and emails to facilitate customer service.
- Resolved customer issues with knowledgeable and friendly service, enhancing customer satisfaction.
- Responded to customer issues to provide immediate resolution and improve retention.
- Promoted available products and services to customers during service, account management and order calls.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Analyzed and managed customer orders and invoices to accurately reduce financial discrepancies.
- Supported sales team members to drive growth and development.
- Took special orders in person and over the telephone, generating additional revenue every month.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Strengthened customer retention by offering discount options.
- Collected customer deposits and processed payments at the front desk. and arranged billing.
- Set up digital and physical filing systems to support document organization and faster retrieval.
- Answered phone calls and emails to share information and support effective business communication.
- Processed incoming and outgoing correspondence, ensuring timely distribution to support efficient communication.
- Managed daily office operations and tracked office supply inventory to support smooth workplace function.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Managed incoming calls to ensure proper routing to departments or employees. and directed callers to the appropriate department or employee.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Excelled in exceeding daily credit card application goals.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Education
High School Diploma -
Thibodaux High School
Thibodaux, LA05-2018
Skills
- Document management
- Financial tracking
- Credit and collections
- Report generation
- Excel spreadsheets
- Microsoft Office
- Microsoft Outlook
- Data organization
- Mail distribution
- Phone call answering
- Administrative support
- Multitasking and prioritization
- Meeting coordination
- Typing proficiency
- Highly organized
Timeline
Administrative Assistant / Customer Service Rep
Hesselbein Tire
06.2018 - Current
High School Diploma -
Thibodaux High School