Lauren Miller
Elizabeth City,NC
Summary
Systematic and goal driven individual with 13 years' experience working in both the public and private sector. Possesses strong communication skills and solid understanding of office software, including proficiency in Microsoft Office Suite. Capable of enhancing team efficiency through effective coordination and administrative support. Punctual, productive, and responsible.
Overview
14
14
years of professional experience
Work History
Administrative Assistant/Customer Service Rep.
Ripple Fiber
07.2023 - 11.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Alerted customers of department promotions and sales to increase overall sales. (Sales)
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions. (Retention)
- Entered data and utilized Access database and multiple Excel spreadsheets.
- Maintained detailed records of customer interactions and shared insights with the team for continuous improvement efforts.
- Increased customer retention rates by effectively addressing and resolving concerns in a timely manner.
PUBLIC INFORMATION ASSISTANT IV
Camden County Department Of Social Services
03.2018 - 04.2022
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sort, open and route incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Maintained files and records by implementing effective filing systems that boost efficiency and organization.
- Establish positive working relationships with colleagues, supervisor and customers through regular communication and effective anticipation of needs.
- Entered and maintained departmental records into company database.
- Scheduled transportation to healthcare facilities for eligible clients, including patients & families of Medicaid recipients.
PATIENT SERVICES SPECIALIST
Nextcare Urgent Care
09.2015 - 03.2018
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment
- Took copayments and compiled daily financial records
- Inputted accurate patient insurance, billing and payment information in [Software]
- Contacted insurance company to verify patient coverage before visit
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
RECEPTIONIST
Children's Dentistry and Orthodontics
03.2011 - 09.2015
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Coordinated front office duties, including customer service, patient scheduling and billing
- Collected, sorted, distributed and sent mail and packages
- Managed financial documentations such as expense reports and invoices
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
Education
General Education Development Diploma -
College of The Albemarle
Elizabeth City, NC11.2011
Skills
- Document Management
- Administrative & Staff Support
- Detail-Oriented
- Time Management
- Microsoft Excel & Word
- Google Docs
- Computer/Technology Proficiency
- Data Entry
- Courteous and Professional
- Critical thinking
- Scheduling
- Spreadsheet management
Timeline
Administrative Assistant/Customer Service Rep.
Ripple Fiber
07.2023 - 11.2024
PUBLIC INFORMATION ASSISTANT IV
Camden County Department Of Social Services
03.2018 - 04.2022
PATIENT SERVICES SPECIALIST
Nextcare Urgent Care
09.2015 - 03.2018
RECEPTIONIST
Children's Dentistry and Orthodontics
03.2011 - 09.2015
General Education Development Diploma -
College of The Albemarle
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