Kayla Ronquillo
Fort Myers,FL
Summary
Detail-oriented and highly organized professional with strong experience in high-volume data entry, record management, and maintaining accuracy in fast-paced environments. Skilled at navigating multiple systems, verifying information for completeness, and ensuring database integrity. Bilingual customer-focused professional fluent in English and Spanish, with strong verbal and written communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Registered Pharmacy Technician
CVS Pharmacy
11.2021 - Current
- Accurately processed and entered high-volume prescription data while ensuring compliance with state, federal, and company regulations
- Delivered exceptional customer service by addressing patient inquiries, clarifying medication instructions, and coordinating prescription pick-up
- Entered and verified 200+ prescriptions daily into electronic systems with a strong emphasis on data accuracy and completeness.
- Managed high-volume workflow while consistently meeting strict accuracy and productivity benchmarks
Wheelchair Agent
Southwest Florida International Airport
01.2021 - 08.2021
- Communicated effectively with gate agents, flight crews, and airport personnel to coordinate smooth transitions between locations.
- Maintained awareness of flight schedules and gate changes to ensure on-time service.
- Delivered exceptional customer service while assisting passengers in high-traffic, fast-paced environments.
- Resolved passenger concerns professionally and escalated issues when necessary.
Team Member
Chipotle Grill
10.2018 - 09.2020
- Collaborated with team members to ensure timely service and operational consistency.
- Participated in management training, gaining knowledge in shift leadership, operational procedures, team coordination, and performance standards.
- Demonstrated strong multitasking, time management, and teamwork skills in a fast-paced environment.
- Prepared and served high-quality food items in accordance with company standards for freshness, portion control, and presentation.
Education
High School Diploma -
Riverdale High School
Skills
- Written & Verbal Communication
- Organization & Task Prioritization
- Problem Solving & Discrepancy Resolution
- Data Verification & Accuracy Control
- Time Management in Fast-Paced Environment
- High Volume Data Entry
Certification
Certified Immunizer
Registered Pharmacy Technician
Timeline
Registered Pharmacy Technician
CVS Pharmacy
11.2021 - Current
Wheelchair Agent
Southwest Florida International Airport
01.2021 - 08.2021
Team Member
Chipotle Grill
10.2018 - 09.2020
High School Diploma -
Riverdale High School