Kayla Roop
Vancouver,WA
Summary
Dynamic and adaptable professional with a strong work ethic, honed at Amazon GEG. Proven track record in customer service and problem-solving, effectively managing high-stress situations. Recognized for excellent communication skills and teamwork, consistently delivering timely results while maintaining a friendly demeanor. Committed to continual improvement and learning new technologies.
Overview
14
14
years of professional experience
Work History
Chuting, Induct, Rebin Singles Pack and Stow
Amazon GEG and PDX9
07.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Singles Pack
Amazon GEG
07.2024 - 03.2025
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked effectively in fast-paced environments.
Customer Service Representative
Washington Health Plan Finder
06.2023 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Stow
Amazon GEG
03.2021 - 08.2021
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Delivery Driver
O Reilly Automotive Inc
06.2014 - 11.2014
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Cashier and Shelf Stocker, Inventory Associate
Loves Truck Stop
01.2012 - 01.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- took inventory and placed merchandise orders
- handled pos hardware
Education
No Degree - Masters in Business Management & Entrepreneurship
University of Phoenix
Tempe, AZ02-2023
No Degree - Dental Hygiene
Carrington College
Spokane, WA03-2021
Cosmetology Degree - Cosmetology
Toni And Guy Cosmetology School
Coeur D'Alene, ID06-2009
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Critical Thinker
- Strong Communication Skills
- Leader
- Teamplayer
Timeline
Chuting, Induct, Rebin Singles Pack and Stow
Amazon GEG and PDX9
07.2024 - Current
Singles Pack
Amazon GEG
07.2024 - 03.2025
Customer Service Representative
Washington Health Plan Finder
06.2023 - 09.2023
Stow
Amazon GEG
03.2021 - 08.2021
Delivery Driver
O Reilly Automotive Inc
06.2014 - 11.2014
Cashier and Shelf Stocker, Inventory Associate
Loves Truck Stop
01.2012 - 01.2014
No Degree - Masters in Business Management & Entrepreneurship
University of Phoenix
No Degree - Dental Hygiene
Carrington College
Cosmetology Degree - Cosmetology
Toni And Guy Cosmetology School
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