Kayla Roper
West Fargo
Summary
Project & Implementation Lead | Educational Technology SpecialistAnalytical and mission-driven professional with a background in mathematics and instructional design, transitioning into Project Management. Proven track record in managing end-to-end technical implementations, including a Design-Based Research (DBR) capstone focused on optimizing user performance through interactive e-learning modules. Expert at navigating complex LMS/SIS platforms (PowerSchool, Blackboard, Schoology) and translating technical data into actionable growth strategies. A dedicated "customer-first" communicator with extensive experience in stakeholder management and delivering functional training in fast-paced retail and educational environments.
Overview
3
3
years of professional experience
Work History
Middle School Math Educator
Central Cass School District
08.2024 - Current
- Implementation Management: Led the end-to-end launch of new digital curricula and educational platforms for 150+ stakeholders, ensuring all project milestones were met within strict academic calendars.
- Functional Training & Enablement: Designed and delivered tailored training sessions for diverse user groups; developed a suite of instructional resources (manuals, videos, and guides) that increased platform adoption and user proficiency.
- Data-Driven Problem Solving: Analyzed complex student performance datasets to identify "product" gaps; synthesized findings into actionable recommendations for school leadership to improve institutional outcomes.
- Stakeholder Collaboration: Acted as the primary point of contact for "clients" (parents and administration), resolving technical and functional issues through critical thinking and proactive communication to ensure high satisfaction and retention.
Tutor
Sylvan Learning of Fargo
01.2023 - 08.2024
- Managed the learning progress of 20+ students simultaneously, ensuring high "customer retention" by meeting specific academic milestones and communicating results to parents.
- Executed the company’s proprietary "product" (curriculum) with 100% accuracy, adapting the delivery style to meet the unique needs of each user.
- Analyzed diagnostic assessment data to create customized "success plans," ensuring that tutoring hours translated into measurable performance improvements.
- Maintained meticulous digital records and progress reports, contributing to the center’s operational efficiency and data integrity.
Retail Operations Associate
Leela and Lavender
01.2023 - 07.2023
- Handled high-pressure customer service scenarios, utilizing critical thinking to resolve "client" complaints and ensure a positive brand experience.
- Developed deep expertise in a rotating inventory of 500+ items to provide tailored recommendations to customers, mirroring the "product mind" needed for software implementations.
- Managed front-end operations during peak hours, prioritizing tasks and "triaging" customer needs to maintain a smooth flow of service.
Education
Master of Education - Education Technology And Instructional Design
Western Governors University
Salt Lake City, UT09-2025
Bachelor of Science - Human Development And Family Science
North Dakota State University
Fargo, ND12-2023
Bachelor of Science - Education
Valley City State University
Valley City, ND12-2023
Skills
- echnical & Data Skills
- Data Analysis & Visualization: Expert at interpreting complex datasets to identify trends and drive performance improvements
- SaaS & EdTech Proficiency: Advanced user of Learning Management Systems (LMS) and student data software; rapid adopter of new technical platforms
- Quantitative Problem Solving: Applying logical frameworks to troubleshoot system errors and optimize operational workflows
- Microsoft Excel/Google Sheets: Proficient in data organization, formulas, and reporting for institutional tracking Project & Implementation Skills
- End-to-End Project Ownership: Experienced in managing the full lifecycle of a project, from initial planning to final delivery and review
- Functional Training & Enablement: Skilled at designing and leading training sessions that translate technical features into "user-friendly" instructions
- Stakeholder Management: Proven ability to manage expectations and communicate project updates to diverse groups (administrators, parents, and clients)
- Strategic Planning: Adept at setting milestones, managing deadlines, and allocating resources to meet long-term organizational goals Communication & Success Skills
- Technical Translation: High proficiency in taking complex "math-heavy" or technical information and making it accessible to non-expert audiences
- Customer Success & Retention: Dedicated to the "end-user" experience, utilizing proactive communication to prevent issues and ensure satisfaction
- Conflict De-escalation: Professional experience in navigating high-pressure situations and resolving "client" concerns with empathy and logic
- Cross-Functional Collaboration: Ability to work across different departments (IT, Management, and Operations) to solve technical integration challenges
Timeline
Middle School Math Educator
Central Cass School District
08.2024 - Current
Tutor
Sylvan Learning of Fargo
01.2023 - 08.2024
Retail Operations Associate
Leela and Lavender
01.2023 - 07.2023
Master of Education - Education Technology And Instructional Design
Western Governors University
Bachelor of Science - Human Development And Family Science
North Dakota State University
Bachelor of Science - Education
Valley City State University