Kayla Rucker

• Manages high-volume scheduling, coordination, and workflow processes to meet deadlines and optimize operations

• Proactively identifies and resolves operational challenges, demonstrating strong decision-making and prioritization skills

• Serves as primary point of contact, handling inquiries, resolving issues, and ensuring seamless communication across stakeholders

• Coordinates appointments, timelines, and logistics to ensure seamless execution and reduce disruptions

• Oversees billing, invoicing, and payment processes, ensuring accuracy and compliance with financial standards

• Maintains detailed records, contracts, and compliance documentation with a high level of accuracy and organization

• Coordinated routes, schedules, and time-sensitive deliveries to ensure consistent on-time performance

• Maintained strict compliance with DOT regulations and safety standards in a fast-paced environment

• Communicated effectively with dispatch and clients to resolve service issues and maintain workflow continuity

• Performed detailed pre- and post-trip inspections while maintaining accurate documentation

• Managed multiple priorities and schedule changes while maintaining professionalism and service quality

• Demonstrated strong attention to detail and accountability in reporting, compliance, and daily operations

• Coordinated patient admissions, transfers, and discharges while ensuring accurate, timely documentation within hospital systems

• Supported physicians and nursing staff by transcribing orders, managing charts, and facilitating real-time communication across departments

• Maintained and updated patient records in compliance with hospital policies and HIPAA regulations

• Handled high-volume inbound calls, triaging patient and provider inquiries and relaying critical information appropriately

• Assisted with scheduling procedures, diagnostic testing, and patient-related services across departments

• Supported care coordination efforts by ensuring patients were prepared for scheduled services and documentation was complete

• Abstracted medical records for HEDIS measures, contributing to quality improvement initiatives

• Entered diagnosis and procedure codes with a 97% accuracy rate, ensuring data integrity and compliance

• Reviewed patient charts for completeness and accuracy, correcting discrepancies to enhance data quality

• Collaborated with providers and internal teams to address care gaps, supporting improved patient outcomes

• Collaborated with internal teams and providers to ensure timely access to patient data supporting continuity of care

• Maintained strict confidentiality of protected health information in accordance with HIPAA

• Managed high-volume workloads while meeting productivity and performance benchmarks

• Assisted patients with care coordination, helping navigate services and addressing barriers to care

• Conducted outbound and inbound communication to support patient follow-up, appointment readiness, and engagement

• Resolved patient concerns and escalated complex issues to appropriate clinical or administrative teams

• Educated patients on available services, benefits, and next steps in their care journey

• Documented all patient interactions accurately within internal systems to support continuity of care

• Served as a consistent point of contact for patients, ensuring timely communication and support throughout the care process

• Provided excellent customer service while handling sensitive patient information

• Responded to requests from patients, providers, and legal entities with accuracy and timeliness

• Ensured completeness and accuracy of records prior to release or submission

• Processed, maintained, and released medical records in compliance with HIPAA regulations

• Maintained organized filing systems for both electronic and physical records

• Collaborated with internal departments to resolve record discrepancies and requests

• Greeted and checked in patients, ensuring a positive and welcoming front-desk experience

• Registered patients, verified insurance, and updated demographic information accurately

• Scheduled new, follow-up, and referral appointments while managing provider calendars

• Answered multi-line phone systems and responded to patient inquiries professionally

• Collected co-payments and outstanding balances, addressing billing-related inquiries

• Maintained accurate patient records and ensured compliance with office procedures

• Processed medical necessity documentation in accordance with insurance and regulatory requirements

• Verified patient information and coordinated with providers to ensure documentation accuracy

• Maintained organized records to support billing and reimbursement processes

• Communicated with insurance companies and providers regarding required documentation

• Ensured compliance with healthcare regulations and internal policies

• Assisted with administrative and clerical tasks to support daily operations