Kayla Russ
Cantina Hospitality
Columbus,OH
9
years of professional experience
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Efficient at working unsupervised, quickly mastering new skills, and operating with minimal oversight. Skilled at operating with little oversight to complete tasks efficiently. Familiar with safety regulations, storage, and equipment operation practices. Tech-savvy and collaborative with a friendly nature and driven approach.
Work History
Assistant General Manager
2 Years 11 Months- Supervised daily operations, ensuring adherence to quality and service standards.
- Trained and mentored staff on best practices and operational procedures.
- Optimized workflow processes to enhance operational efficiency and minimize downtime.
- Streamlined inventory management processes to effectively balance stock levels and decrease waste.
- Cultivated team development through training and mentoring, enhancing collaboration and performance.
- Mentored junior staff, fostering professional development and enhancing team capabilities.
- Conducted regular audits of food safety practices, maintaining compliance with regulations.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
Patient care advocate
2 Years 8 Months- Verified documentation methodically to avoid critical errors impacting care, delivery, and payments for services.
- Provided knowledgeable and compassionate service in response to patient questions and concerns.
- Explained policies, procedures, and services to patients.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Mentored junior team members and managed employee relationships.
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
Receiver/Overnight Stock
8 Months- Verify inventory computations by comparing them to physical counts of stock and investigate discrepancies or adjust errors.
- Determine proper storage methods, identification, and stock location based on turnover, environmental factors and physical capabilities of facilities.
- Examine and inspect stock items for where or defects, reporting any damage to supervisors.
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Receive, open, unpack and issue sales floor merchandise.
- Maintained clean work areas that adhere to strict safety standards.
- Operated forklifts, power jacks and other motorized equipment to locate and transport material.
Paint customer associate
4 Months- Conferred with customers by telephone or in person and provided information about products or services, taken or entered orders, canceled accounts, or obtained details of complaints.
- Check to ensure that appropriate changes were made to resolve customers issues.
- Described merchandise and explained use, operation, and care of merchandise to customers.
- Insured paint machines were cleaned and ready for use.
- Utilized the safety data sheets to handle materials safely, as well as cleanups.
- Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires.
Education
High School Diploma
- College of Coastal Georgia (gen edu.)
- Dual enrollment program
- GPA: 4.2
Skills
Calm and effective under pressure
Helpful and service-oriented
Organized and efficient
Conflict resolution
Quality control
Microsoft office
Critical thinking
Patient confidentiality and data security
Compliance monitoring
Employee engagement
Strong verbal and written communication
Team leadership
Timeline
Assistant General Manager
Cantina Hospitality
09.2023 - CurrentRead More
Patient care advocate
Express Scripts
06.2019 - 02.2022Read More
Receiver/Overnight Stock
Lowes
06.2018 - 02.2019Read More
Paint customer associate
Lowes
02.2018 - 06.2018Read More
Camden County High School
High School Diploma
Read More