Summary
Overview
Work History
Education
Skills
Clinical Experience
Timeline
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Kayla Russo

Williamsville,NY

Summary

Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offers 6 years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care.

Overview

11
11
years of professional experience

Work History

Patient Care Technician

DaVita Kidney Care
05.2017 - 07.2024
  • Company Overview: Dialysis Center
  • BONNET Certified Hemodialysis Technician
  • Responsible for maintaining a safe workplace for patients and ensuring they received proper treatments and procedures
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
  • Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
  • Access Care Manager: Monitored arterial/venous fistulas, arterial/venous grafts, and provided education on transition from CVC to fistula procedure
  • Cannulation of patients with two 16 or 15g needles
  • Assisted in transferring patients to and from wheelchairs to the treatment chair using two person assists, slide boards, hoyer lifts and stand and pivot assistance.
  • Initiated and terminated dialysis treatment
  • Maintained patient scheduling of 45 patients
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.

Manager

Fantastic Sams Cut & Color
04.2013 - 05.2017
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

Nursing -

SUNY Erie Community College
12.2024

High School -

Williamsville South High School
Williamsville, NY
06.2012

Skills

  • Vital signs monitoring
  • Patient Observation
  • Blood Glucose Testing
  • Infection control standards
  • Specimen Collection
  • Phlebotomy Techniques
  • Feeding Assistance
  • Patient Education
  • Data Collection
  • Mobility Assistance
  • Certified in CPR/AED
  • Patient-focused care
  • Vital signs

Clinical Experience

Millard Fillmore Suburban Hospital: Medical/ Surgical, Labor and Delivery [January 2024, September 2024]

ECMC: Medical/Surgical, Telemetry, Psychiatric [January 2023, September 2024]

Oishei Children's Hospital: Medical/Surgical Pediatrics [March 2024]

Elderwood of Lancaster: Long Term Care [October 2022]

Pediatric Urgent Care: Pediatrics [February 2024]

ECMC: Psychiatric Outpatient [September 2024]





Timeline

Patient Care Technician

DaVita Kidney Care
05.2017 - 07.2024

Manager

Fantastic Sams Cut & Color
04.2013 - 05.2017

Nursing -

SUNY Erie Community College

High School -

Williamsville South High School

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Kayla Russo