Kayla Ryan
Ameristar East Chicago Casino
Glenwood,IL
1
Certification
7
years of professional experience
Detail oriented Human Resources professional with 4+ years of experience across HR, administration, and business operations. Experienced in employee lifecycle management, onboarding, employee relations support, HR compliance, recruitment coordination, and maintaining confidential employee records. Strong background in operational coordination, reporting, process improvement, and crossfunctional collaboration, with experience partnering with HR leadership and department managers to support workforce needs. Recognized for effective communication, organizational skills, and the ability to manage competing priorities in fast paced environments.
Work History
Human Resources Coordinator
10 Months- Support HR operations for 600 employees by maintaining personnel records, updating employee information, preparing reports, and handling confidential documentation.
- Coordinate new hire onboarding from initial processing through orientation, including entering employee information, reviewing I-9 documentation, completing badging, scheduling orientation classes, and facilitating new hire orientations.
- Coordinate Walk in Wednesday, interviews, communicating with candidates, reviewing background checks, and working with department leaders to maintain and update job requisitions.
- Assist with employee relations matters, including investigation meetings, employee follow ups, case documentation, corrective actions, and manager coaching conversations.
- Maintain and update employee Attendance, FMLA,ADA and leave of absence trackers while assisting with unemployment documentation.
- Prepare and distribute property communications, HR announcements, and back of the house updates to keep employees informed of important workplace information.
- Assist with compliance and payroll administration by reviewing I-9 forms, processing subpoenas and garnishments, preparing payroll reports, and coordinating employee licensing and rehire documentation.
- Support employee engagement and recognition efforts through participation in Safety and Engagement Committees, coordination of the Sunshine Fund, and administration of recognition programs such as Aces and Perfect Attendance.
Jr Account Manager
1 Year 5 Months- Prepared organized case files, summaries and reports to support management and staff communication and service records.
- Coordinated scheduling, order tracking, and vendor communication, preventing errors and reducing client escalations by 20%.
- Maintain accurate records and communication logs across three regional territories, ensuring compliance and timely updates for all client accounts.
- Led and organized the Employee Event Committee, planning and coordinating monthly office events to strengthen engagement and team morale.
HR Coordinator (Project Based)
3 Years 6 Months- Supported HR Consultant in executing HR administrative projects, including onboarding, interview scheduling, and compliance documentation.
- Coordinated HR meetings and prepared reports and materials, ensuring clear communication and efficient project delivery.
- Developed standardized HR templates, forms, and procedures that improved documentation.
- Assisted in implementing HR best practices by updating forms, checklists, and tracking systems.
Administration & Estimator
1 Year 1 Month- Coordinated scheduling and payroll records for 25+ field staff, improving timekeeping accuracy.
- Processed $100k+ in weekly contracts and estimates with 98% accuracy, to support billing and compliance, reducing administrative errors by 30%.
- Acted as a liason between staff, clients, and insurance partners, resolving billing and documentation discrepancies and improving turnaround.
- Maintained organized files, reports, and compliance documentation to support audits and improve reporting standards.
Customer Service/ Dispatch
3 Months- Served as primary contact for multiple high volume calls and accounts, determined nature of requests, and routed inquiries to the correct staff.
- Escalated and resolved urgent issues, Scheduled and coordinated shipments while maintaining accurate logs, reports, and service records, reducing client wait times and improving service reliability.
- Maintained detailed documentation of all orders, schedules, and resolutions to support compliance and reporting requirments.
- Delivered timely updates and communication to clients and internal staff, contributing to a 95% customer satisfaction rating.
Operations Support
6 Months- Responded to time sensitive client requests, documented updates, and routed cases to appropriate staff.
- Processed billing and collaborated with vendors to resolve discrepancies, maintaining compliance with company policies.
- Drafted and proofed daily communication updates for internal teams and vendor partners.
- Provided administrative support through file management, mail handling, and communication tracking.
Logistics Coordinator
1 Year- Supported 10 account managers by coordinating shipment schedules, updating client status reports, and maintaining documentation for 50+ accounts.
- Handled vendors, carriers, and clients calls daily to resolve escalations, confirm requirments, and maintain a 98% client satisfaction rating.
- Entered and verified shipment data to ensure quality, compliance, and record accuracy, reducing processing errors by 15%
- Organized, generated and distributed weekly reports on load status and performance metrics, streamlining communication between account managers and leadership.
Inventory Clerk
7 Months- Maintained detailed logs, compliance documentation, and records for inventory workflow to support warehouse operations.
- Resolved discrepancies, improving reporting accuracy by 25% through better tracking and reconciliation.
- Assisted with clerical scheduling and preparation of daily assignments to meet operational needs.
- Supported audit preparation and reporting processes to ensure compliance with corporate standards.
Education
Bachelor of Science - Psychology
Skills
Employee Relations & Workplace Investigations
Employee Lifecycle Management & Onboarding
HR Compliance & I-9 Verification
FMLA
ADA
Leave Administration & Attendance Tracking
Interview Coordination
HRIS Administration & Employee Records
Workplace Investigation
Corrective Actions & Performance Management Support
Employee Engagement & Recognition Programs
HR Reporting
Payroll Reports
ICIMS
Dayforce
LAM
Ultipro
Certification
- Notary Public, January 2022
- Substitute Teaching , City of Chicago, January 2022
Timeline
Human Resources Coordinator
Ameristar East Chicago Casino
01.2026 - CurrentRead More
Jr Account Manager
OVIVO / Alar Engineering
07.2024 - 12.2025Read More
Administration & Estimator
Roto Rooter
05.2023 - 06.2024Read More
Customer Service/ Dispatch
Alliance Shippers
10.2022 - 01.2023Read More
HR Coordinator (Project Based)
HR Consultant (Sole Proprietor)
06.2022 - 12.2025Read More
Operations Support
Interdom Logistics
04.2022 - 10.2022Read More
Logistics Coordinator
Echo Logistics
03.2021 - 03.2022Read More
Inventory Clerk
Capstone Logistics
05.2020 - 12.2020Read More
Southern Illinois University Edwardsville
Bachelor of Science from Psychology
Read More