Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kayla Saeteurn

Kayla Saeteurn

Happy Valley,Oregon

Summary

Customer-focused professional with extensive experience in client relations and business management. Seeking to transition into a Leasing Agent role to leverage strong organizational, interpersonal, and sales skills to contribute to the success of a property management team.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Studio Owner/Licensed Esthetician

Revive Sugaring Studio
01.2021 - 05.2023
  • Cultivated strong client relationships, leading to high repeat business and positive referrals.
  • Managed all aspects of business operations, including marketing, bookkeeping, and daily operations.
  • Developed and executed marketing strategies, boosting client engagement and studio visibility.
  • Managed finances, including budgeting and expense tracking, ensuring financial stability and growth.
  • Maintained a clean, organized studio space to ensure an enjoyable experience for all clients.
  • Sought out opportunities for professional development by attending industry conferences, workshops, and seminars to stay abreast of best practices and emerging trends in the field.
  • Boosted revenue through upselling additional services and retail products to clients.

Esthetician

The Portland Girl
01.2019 - 12.2020
  • Developed and maintained relationships with clients, ensuring high satisfaction and loyalty.
  • Provided exceptional customer service, addressing client needs promptly and professionally.
  • Handled client scheduling, check-ins, and follow-up communications efficiently.
  • Resolved client complaints and escalated issues to management as necessary, maintaining a positive client experience.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Consistently met or surpassed monthly sales goals by promoting exclusive promotions or limited-time offers effectively to clients.

Front Desk Receptionist

Colour Theory Salon
09.2012 - 08.2015
  • Managed incoming calls and inquiries professionally, ensuring client satisfaction.
  • Scheduled appointments, greeted clients, and managed front desk operations.
  • Maintained accurate records of client services and transactions.
  • Assisted in sales of products and services, contributing to a 15% increase in monthly revenue.

Education

High School Diploma -

Clackamas High School
Clackamas, OR
06.2015

Mt. Hood Community College
Gresham, OR

Oregon State University
Corvallis, OR

Esthetics

Phagans School of Hair Design
Happy Valley, OR
11.2018

Skills

  • Proficient in Microsoft Excel
  • Salesforce Proficiency
  • Data Analysis
  • Email Marketing
  • Copywriting
  • SEO
  • Financial Management
  • Customer Service Excellence
  • Strong Decision Making
  • Adaptability
  • Leadership
  • Interpersonal Communication
  • Organization Skills
  • Effective Time Management
  • Ability to Work Under Pressure
  • Strong Work Ethic
  • Relationship Building

Certification

  • Salesforce Sales Operations Professional Certificate, Coursera Project Network, May 2024
  • Introduction to Microsoft Excel, Coursera Project Network, February 2024
  • Introduction to Data Analytics, IBM, May 2024

Timeline

Studio Owner/Licensed Esthetician

Revive Sugaring Studio
01.2021 - 05.2023

Esthetician

The Portland Girl
01.2019 - 12.2020

Front Desk Receptionist

Colour Theory Salon
09.2012 - 08.2015

High School Diploma -

Clackamas High School

Mt. Hood Community College

Oregon State University

Esthetics

Phagans School of Hair Design

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Kayla Saeteurn