Kayla Salgado
Kansas City,MO
Summary
Experienced with client support and case management in social services. Strong focus on team collaboration and achieving impactful results. Reliable and adaptable, able to thrive in dynamic environments. Aiming to make a positive impact on individuals and communities through dedicated service.
Overview
4
4
years of professional experience
Work History
Social Services Worker
Ignite Medical Resorts
Northland
09.2024 - Current
- Managed care coordination for long-term care residents and Medicare patients within a 92-bed skilled nursing and rapid rehabilitation facility. Coordinated comprehensive discharge planning, including placement in long-term care, assisted living, or memory care communities. Arranged home health services, hospice care, durable medical equipment (DME), and advance directive documentation prior to discharge. Acted as a liaison between residents, families, healthcare providers, and external agencies to ensure access to appropriate resources and continuity of care. Advocated for resident rights, addressed grievances, and monitored emotional and behavioral concerns to support patient well-being and quality of life.
Social Services
Norterre-Estoria
Liberty
03.2023 - 09.2024
- Provided psychosocial assessments and ongoing support for long-term care residents and skilled rehab patients in a 60-bed capacity. Maintained accurate documentation in accordance with CMS, Medicare, and facility policies. Advocated for resident rights, addressed grievances, and monitored emotional and behavioral concerns to support patient well-being and quality of life.
Concierge
Riverstone Retirement
Kansas City
07.2022 - 06.2023
- Managed front desk operations during evening and off-duty management hours, handling phone calls, visitor check-ins, and general inquiries. Welcomed residents, families, guests, and prospective community members while providing professional and hospitable customer service. Assisted potential residents and families by answering questions and coordinating tours. Addressed resident and visitor concerns promptly to ensure satisfaction and maintain a positive community environment.
Education
Bachelor's - Psychology
University of Missouri-Kansas City
Kansas City, MO05-2024
Associates - undefined
Metropolitan Community College
Kansas City, MO05-2020
Skills
- Caseload management
- Elderly care assistance
- Confidential case documentation
- Referrals and networking
- Discharge planning
- Multidisciplinary team collaboration
- Teamwork and collaboration
- Dementia care
- Depression treatment
Timeline
Social Services Worker
Ignite Medical Resorts
09.2024 - Current
Social Services
Norterre-Estoria
03.2023 - 09.2024
Concierge
Riverstone Retirement
07.2022 - 06.2023
Associates - undefined
Metropolitan Community College
Bachelor's - Psychology
University of Missouri-Kansas City
Quarter 4 Manager in 2024
Awarded Q4 Manager for my ability to come into a new role and navigate challenges effectively, my ability to learn fast, and adapt while being a team leader.