Kayla Sanders
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Associate Claims Specialist, Multiline
Nationwide Insurance
07.2019 - Current
- Obtained Florida 6-20 All-Lines Adjuster License
- Handled over 40-60 incoming calls per day in a fast pace setting.
- Delivered a positive customer service experience to internal, external, current, and prospective customers.
- Determined certain policy coverages where necessary.
- Consulted on inquiry calls from policyholders, claimants, agents and others.
- Establishes and authorizes additional living expenses for complex claims.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Audit Specialist
Campus USA Credit Union
09.2016 - 07.2019
- Audited loans from over 20 credit union branches, with over 10-20 loans per day.
- Prepared reports and supporting documentation for audit findings.
- Examine member's records and account information.
- Followed established auditing processes to meet internal and regulatory requirements.
- Communicated with staff to obtain necessary information for audits.
- Ensure that the credit union follows NCUA guidelines.
Receptionist
Campus USA Credit Union
05.2013 - 09.2016
- Managed over 60-80 incoming calls and transfers per day.
- Answer calls with a greeting and direct the call to the correct point of contact.
- Greet all members and visitors entering and exiting the premises.
- Maintain member confidentiality.
Education
Bachelor of Applied Science - Organizational Management
Santa Fe College
Gainesville, FL05.2021
Associate of Arts - Health Sciences
Santa Fe College
Gainesville, FL05.2014
Skills
- Verbal communication
- Professional telephone demeanor
- Research
- Analyzing data
- Client relationship building
- Policy interpretation
Timeline
Associate Claims Specialist, Multiline
Nationwide Insurance
07.2019 - Current
Audit Specialist
Campus USA Credit Union
09.2016 - 07.2019
Receptionist
Campus USA Credit Union
05.2013 - 09.2016
Bachelor of Applied Science - Organizational Management
Santa Fe College
Associate of Arts - Health Sciences
Santa Fe College
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