Kayla Santos
Brooklyn,NY
Summary
Professional and prepared scheduling specialist with strong organizational and multitasking skills. Demonstrates expertise in coordinating appointments, managing calendars, and ensuring seamless communication. Focused on team collaboration and achieving results while adapting to changing needs. Reliable and efficient with strong interpersonal abilities and commitment to delivering exceptional customer service.
Overview
8
8
years of professional experience
Work History
Appointment Scheduler
Maimonides Medical Center
01.2023 - Current
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
Receptionist
Advanced Dental Clinic
09.2019 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
Pharmacy Technician
Medcal Pharmacy
03.2017 - 07.2019
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Counted and labeled prescriptions with correct item and quantity.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Education
Associate of Science -
Branson Ort College
Brooklyn, NY01.2012
Skills
- Organization
- Time Management
- Strong Work Ethic
- Patient Scheduling
- Attention to Detail
- Calendar Management
Languages
Spanish
Native or Bilingual
Timeline
Appointment Scheduler
Maimonides Medical Center
01.2023 - Current
Receptionist
Advanced Dental Clinic
09.2019 - 01.2023
Pharmacy Technician
Medcal Pharmacy
03.2017 - 07.2019
Associate of Science -
Branson Ort College
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