Martha Almendarez
Panorama City,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Appointment Scheduler
Chief Top Remodeling
10.2023 - 11.2023
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Oversaw and verified adherence to regulations by maintaining sensitive data and complying with international laws.
- Generated department orders and accompanying documentation.
- Collaborated with marketing teams to develop and execute promotional strategies.
Telemarketing Sales Representative
Total Essentials
06.2023 - 08.2023
- Strengthened company reputation by delivering exceptional service to external contacts during phone interactions.
- Conducted database research to identify potential leads and determine contact information.
- Overcame objections from potential clients through effective negotiation skills, resulting in successful closure of deals.
- Followed up with customers to solicit further sales.
- Preformed an average of 250 outbound calls per day.
Food Service Worker
Bun Boss
04.2022 - 06.2023
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Learned other teammates' work tasks to train as backup.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
Package Handler
Fed Ex Ground
08.2020 - 08.2022
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Maintained clean, orderly work environment free of hazards.
- Utilized machinery and equipment such as box cutters, shrink-wrap guns and manual pallet jacks.
- Stored and secured packages in designated areas.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Picker Packer
Amazon
06.2020 - 10.2020
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
- Picked and packed order items.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
- Safely and securely loaded items to prevent damage during transport.
Education
Medical Assisting
Valley College of Medical Careers
Canoga Park, CA03.2024
High School Diploma -
Assurance Learning Academy
Panorama City10.2021
Skills
- Call Management
- Staff Mentoring
- Document Management
- Client Relationship Building
- Meeting Scheduling
- Inbound calls
- Telephone Etiquette
- Customer Service
- Loading and unloading
- Money Handling
- Organization
- Opening and Closing
Certification
- Certified Food Handler, State Food Safety - May 2022- May 2025
- MA - Medical Assistant - January 2024- Present
Anticipated date of completion - April 2024
Timeline
Appointment Scheduler
Chief Top Remodeling
10.2023 - 11.2023
Telemarketing Sales Representative
Total Essentials
06.2023 - 08.2023
Food Service Worker
Bun Boss
04.2022 - 06.2023
Package Handler
Fed Ex Ground
08.2020 - 08.2022
Picker Packer
Amazon
06.2020 - 10.2020
Medical Assisting
Valley College of Medical Careers
High School Diploma -
Assurance Learning Academy