Summary
Overview
Work History
Education
Skills
Timeline
Generic

KAYLA Santos

Lake Panasoffkee,FL

Summary

Accomplished Restaurant General Manager with 3+ years of experience leading high-volume dining operations. Skilled in optimizing front- and back-of-house performance, controlling costs, and driving revenue growth while maintaining exceptional guest satisfaction. Proven success in recruiting, training, and developing strong teams, improving staff retention, and fostering a positive work culture. Experienced in budgeting, inventory control, scheduling, and implementing operational efficiencies that increase profitability. Recognized for hands-on leadership, problem-solving, and the ability to deliver consistent results in fast-paced, customer-focused environments.

Overview

4
4
years of professional experience

Work History

General Manager

Keke's Breakfast Cafe
02.2025 - Current
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Developed and implemented strategies to increase sales and profitability.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

General Manager

Keke's Breakfast Cafe
03.2022 - 01.2025
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.

Care Coordinator

Sedgwick CMS
04.2021 - 08.2022
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
  • Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.

Education

Freedom High School
Kissimmee, FL

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player

Timeline

General Manager

Keke's Breakfast Cafe
02.2025 - Current

General Manager

Keke's Breakfast Cafe
03.2022 - 01.2025

Care Coordinator

Sedgwick CMS
04.2021 - 08.2022

Freedom High School

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