Kayla Schnoebelen
Maryville,TN
Summary
Highly cooperative and generous team player with deep love for working with people. Bringing patience, empathy, and persuasive communication skills to create enjoyable experiences. Skilled in anticipating and meeting guest needs promptly while ensuring collaborative atmosphere. Adept at handling diverse customer interactions with care and precision, fostering welcoming environment for all.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Hotel Cleo
Knoxville, TN
04.2026 - Current
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Coordinated reservations using property management system, optimizing room assignments and availability.
- Provided exceptional guest service, addressing inquiries and resolving issues promptly.
- Oversaw billing processes, ensuring accuracy in guest charges and transactions.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
SERVER
Texas Roadhouse
Maryville, TN
08.2025 - Current
- Utilized point-of-sale systems for accurate order processing and payment handling.
- Implemented food safety protocols to uphold health standards in food preparation.
- Trained new staff on operational procedures and customer service standards.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
SERVER
Buffalo Wild Wings
Alcoa, TN
03.2024 - 08.2025
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
Sales Associate
Dollar Tree
Alcoa, TN
01.2023 - 12.2023
- Process transactions efficiently using point-of-sale systems to ensure accurate cash handling.
- Train new cashiers on procedures, system usage, and customer interaction best practices.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Organized inventory and maintained stock levels to ensure product availability.
- Stocked merchandise efficiently, ensuring optimal product placement and visibility.
- Organized inventory to streamline replenishment processes and reduce stock discrepancies.
TEACHING ASSISTANT
Little River Montessori School
Alcoa, TN
05.2020 - 08.2022
- Supported classroom activities, tutoring, and reviewing work.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Maintained safety and security by overseeing students in recess environments.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Copied, organized and distributed classroom assignments or other paperwork.
ASSISTANT RETAIL OPERATIONS MANAGER
Twisted Sister Juice Bar & CBD Emporium
Maryville, TN
12.2019 - 05.2020
- Streamlined operational efficiencies by preparing warehouse merchandise for monthly inventory control counts.
- Determined layout of store merchandise for visual appeal to consumers.
- Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
- Planned, directed, coordinated and assigned manpower to efficiently meet daily production requirements and goals.
- Contributed to leadership team for implementing company policies and procedures.
- Reduced workflow downtime by ordering supplies and organizing stock to meet demand.
ASSISTANT STORE MANAGER
Okie Snokies
Townsend, TN
08.2016 - 01.2019
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
RETAIL SALES ASSOCIATE
Kmart
Maryville, TN
10.2014 - 07.2016
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma - Health Sciences
James Madison High School
Norcross, Georgia09-2016
Skills
- Marketing
- Data analysis
- Product management
- Financial management
- Sales techniques
- Decision-making
- Coaching and mentoring
- Customer service
- Strong work ethic
Certification
CPR
WEBSITE, PORTFOLIO AND PROFILES
https://bold.pro/my/kayla-schnoebelen/702r
Timeline
Front Desk Receptionist
Hotel Cleo
04.2026 - Current
SERVER
Texas Roadhouse
08.2025 - Current
SERVER
Buffalo Wild Wings
03.2024 - 08.2025
Sales Associate
Dollar Tree
01.2023 - 12.2023
TEACHING ASSISTANT
Little River Montessori School
05.2020 - 08.2022
ASSISTANT RETAIL OPERATIONS MANAGER
Twisted Sister Juice Bar & CBD Emporium
12.2019 - 05.2020
ASSISTANT STORE MANAGER
Okie Snokies
08.2016 - 01.2019
RETAIL SALES ASSOCIATE
Kmart
10.2014 - 07.2016
High School Diploma - Health Sciences
James Madison High School