Kayla Senko
Rockdale,TX
Summary
Motivated professional with 5+ years of experience in a variety of demanding environments. Detail-oriented with strong customer service skills and a great work ethic. Digitally literate professional with experience in using cloud-based collaboration tools like Microsoft Teams. Familiar with fast-paced environments ranging from food industry, to retail, sales, to security. Easily adapting to new tools , processes, and troubleshooting. Willing to learn and do whatever it takes to ensure success and to better the company.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security
09.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Server
Seven Mile Cafe
06.2022 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assistant Manager
Marcos Pizza
01.2022 - 06.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Lead Server / Waitress
Boo-Rays
11.2020 - 01.2022
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Order Puller
Mouser Electronics
05.2018 - 11.2020
- Checked each order for completeness and accuracy.
- Minimized backorders by diligently monitoring inventory levels and escalating low stock issues to the appropriate personnel.
- Loaded and unloaded freight containers and deliveries.
Education
Midlothian High School
Computer Support Technology / Medical Coding
Martinsburg College
Skills
- Detail-Oriented
- Improving Customer Experience
- Positive Attitude
- Computer Skills
- Time Management
- Interpersonal Skills
- Complaint Resolution
- Communication
- Customer Service
- Cold Calling and Sales
- Security Guard License
- CPR Certified
- Software proficient
Certification
- TABC / Food Handlers, 2023
- Managers Food Handlers, 2027
Timeline
Security Officer
Allied Universal Security
09.2023 - Current
Server
Seven Mile Cafe
06.2022 - 09.2023
Assistant Manager
Marcos Pizza
01.2022 - 06.2022
Lead Server / Waitress
Boo-Rays
11.2020 - 01.2022
Order Puller
Mouser Electronics
05.2018 - 11.2020
Midlothian High School
Computer Support Technology / Medical Coding
Martinsburg College
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