KAYLA SHAW-COATES
Suitland,MD
Summary
Dedicated and compassionate healthcare professional with over four years of experience in patient care and administrative support. Expertise in anticipating patient needs, managing multiple priorities, and excelling in fast-paced medical environments. Committed to delivering high-quality care while pursuing a career as a registered nurse. A strong advocate for patient well-being, consistently striving to enhance the healthcare experience for all individuals served.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Radiology Communication Specialist
Medstar Washinton Hospital Center
Washington, DC
12.2021 - Current
- Facilitated discussions with radiologists over the phone about patients and doctors from multiple healthcare institutions.
- Coordinated seamless transitions for patients from healthcare facilities through Navi Health.
- Coordinated inbound and outbound calls, maintaining accuracy in message relay for Radiologists at Medstar facilities.
- Updated electronic database to track detailed call records between Physician Assistant and residents via Zendesk.
- Improved patient care by accurately interpreting radiology exams and providing detailed reports to physicians.
Medical Assistant /Front office assistant
Healthy Choice Family Clinic and urgent care
Landover, MD
03.2019 - 07.2021
- Analyzed more than 100 calls and inquiries to determine service priorities based on medical urgency.
- Enhanced efficiency by promptly updating providers on patient arrivals.
- Updated existing patient demographics through detailed data collection.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Front Desk Receptionist
Clearway Pain Solutions Institute
Annapolis, MD
08.2017 - 11.2019
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Streamlined check-in processes, reducing wait times for guests.
- Operated multi-line telephone system to answer and direct high volume of calls.
Education
Medical Assistant Certificate - Medical Assisting
Fortis College
Landover, MD09.2020
High School Diploma -
Suitland High School
District Heights, MD05.2018
Skills
- Knowledge of HIPPA and patient Confidentiality
- Compassion & empathy
- Familiarity with EMR/EHR software (exEpic,Cerner, Meditech)
- Attention to detail
- Compassionate Communication & Patient Advocacy
- Team Collaboration in Fast-Paced Environments
- Time Management & Multitasking
- Problem-Solving & Critical Thinking
- Adaptability to Changing Priorities
- Administrative Efficiency & Data Accuracy
Certification
- PT - Phlebotomy Technician
- Certified Phlebotomist, Certified through NPCE - June 26,2023 - June 6,2026
- CPR Certified
Timeline
Radiology Communication Specialist
Medstar Washinton Hospital Center
12.2021 - Current
Medical Assistant /Front office assistant
Healthy Choice Family Clinic and urgent care
03.2019 - 07.2021
Front Desk Receptionist
Clearway Pain Solutions Institute
08.2017 - 11.2019
High School Diploma -
Suitland High School
Medical Assistant Certificate - Medical Assisting
Fortis College