KAYLA SHAW-COATES

• Followed up with clients via phone to gather documentation for timely permit cancellations.
• Conducted follow-up communications via phone with clients to gather necessary documentation on promptly canceling permits.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Coordinated appointment scheduling and confirmed patient visits to enhance operational flow.
• Maintained accurate patient records using electronic health record (EHR) systems.
• Assisted with insurance verification and gathered essential patient information for smooth check-in.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Helped patients complete necessary medical forms and documentation.

• Coordinated communication between patients, medical staff, and insurance providers to streamline operations.
• Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
• Maintained accurate records in electronic health systems, improving data integrity and retrieval speed.
• Coordinated referrals with insurance and medical specialists, documenting details in patient charts for comprehensive patient care.
• Managed high volume of inbound calls to assist patients with appointment scheduling and medical inquiries.
• Utilized electronic health record (EHR) systems to accurately document patient interactions and ensure data integrity.

• Assisted healthcare providers with patient examinations and procedures, ensuring comfort and safety.
• Administered medications and vaccines in accordance with established protocols.
• Managed patient records using electronic health record (EHR) systems, maintaining accuracy and confidentiality.
• Coordinated patient referrals and scheduling, optimizing clinic workflow and efficiency.
• Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.

Graduated with 4.0 honor roll

Completion of 9 month program with MA certificate