Professional Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline

Kayla Shearman

Interim HealthCare
Johnstown,PA
15
years of professional experience

Goal-oriented professional with strong customer service and time management skills. Experience in implementing process improvements that elevate patient care and satisfaction. Dedicated to mentoring teams and driving operational effectiveness.

Work History

PCSS Supervisor

10 Years 4 Months
Interim HealthCare | 04.2016 - Current
  • Supervised daily operations, ensuring compliance with healthcare regulations and quality standards.
  • Implemented process enhancements, increasing efficiency in patient care delivery and service coordination.
  • Managed scheduling and staffing needs, optimizing workforce allocation for improved operational effectiveness.
  • Trained and mentored team members, fostering a culture of continuous improvement and professional development.
  • Conducted performance evaluations, providing constructive feedback to support staff growth and accountability.
  • Oversaw incident reporting processes, analyzing data to implement corrective actions and improve safety protocols.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Registration Specialist Supervisor

4 Years 6 Months
Conemaugh Health Systems | 10.2011 - 04.2016
  • Managed patient registration processes to ensure compliance with healthcare regulations.
  • Coordinated insurance verification processes, ensuring accurate patient information for billing purposes.
  • Trained new staff on registration protocols, improving team performance and service delivery.
  • Streamlined scheduling procedures, enhancing appointment efficiency and reducing wait times.
  • Implemented electronic health record systems, increasing data accuracy and accessibility for clinical staff.
  • Consistently followed up with patients to ensure they were satisfied with their registration experience and to address any additional concerns or questions.

Education

Associates Degree in Business - Business

Cambria Rowe Business College | Johnstown PA | 06-2008

Skills

Operational oversight
Staff management
Client relationship management
Training and mentoring
Team leadership
Goal oriented
Time management
Multitasking Abilities
Computer skills
Reliability
Teamwork
Positive attitude

Accomplishments

  • Supervised team of 70 staff members.

Languages

English

Timeline

PCSS Supervisor

Interim HealthCare
04.2016 - CurrentRead More

Registration Specialist Supervisor

Conemaugh Health Systems
10.2011 - 04.2016Read More

Cambria Rowe Business College

Associates Degree in Business from Business
Read More
Kayla Shearman