Goal-oriented professional with strong customer service and time management skills. Experience in implementing process improvements that elevate patient care and satisfaction. Dedicated to mentoring teams and driving operational effectiveness.
Work History
PCSS Supervisor
10 Years 4 Months
Interim HealthCare | 04.2016 - Current
Supervised daily operations, ensuring compliance with healthcare regulations and quality standards.
Implemented process enhancements, increasing efficiency in patient care delivery and service coordination.
Managed scheduling and staffing needs, optimizing workforce allocation for improved operational effectiveness.
Trained and mentored team members, fostering a culture of continuous improvement and professional development.
Conducted performance evaluations, providing constructive feedback to support staff growth and accountability.
Oversaw incident reporting processes, analyzing data to implement corrective actions and improve safety protocols.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Registration Specialist Supervisor
4 Years 6 Months
Conemaugh Health Systems | 10.2011 - 04.2016
Managed patient registration processes to ensure compliance with healthcare regulations.
Coordinated insurance verification processes, ensuring accurate patient information for billing purposes.
Trained new staff on registration protocols, improving team performance and service delivery.
Streamlined scheduling procedures, enhancing appointment efficiency and reducing wait times.
Implemented electronic health record systems, increasing data accuracy and accessibility for clinical staff.
Consistently followed up with patients to ensure they were satisfied with their registration experience and to address any additional concerns or questions.
Education
Associates Degree in Business - Business
Cambria Rowe Business College | Johnstown PA | 06-2008